Technical Lead – CRM & Digital Platforms

A2Dominion Group; London Borough of Ealing; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

25 days holiday per year

Pension contributions up to 8%

Annual health & lifestyle allowance up

Job summary

A2Dominion is recruiting a Technical Lead – CRM & Digital Platforms to own and lead the technology behind our customer experience. You will be the principal technical authority for Dynamics 365 Customer Engagement and the Power Pages estate, guiding delivery, development, and continuous improvement.

Reporting to the Applications Engineering Manager, you’ll ensure platforms remain secure, resilient, scalable, and compliant.

Qualifications

• Degree-level qualification, or equivalent professional experience, in IT, Software Engineering or a related discipline.
• Extensive experience designing, developing, configuring and supporting Microsoft Dynamics 365 Customer Engagement solutions.
• Experience delivering CRM integrations across enterprise systems using APIs, connectors and modern integration approaches.

Responsibilities

• Provide technical leadership and ownership for Dynamics 365 Customer Engagement, Power Pages and associated digital platforms.
• Act as the lead technical authority for CRM and digital platforms, defining technical standards, engineering approaches and platform roadmaps.
• Lead the development, configuration, optimisation and support of Dynamics 365 Customer Engagement solutions.
• Oversee the design, development and ongoing management of customer-facing digital platforms, ensuring secure, accessible and high-performing user experiences.
• Lead complex incident resolution, root-cause analysis and technical problem management activities.
• Ensure integrations, APIs, connectors and data flows are secure, scalable, resilient and appropriately monitored.
• Establish strong governance, controls and standards across platform environments, data management, access controls and lifecycle management.
• Oversee release management, upgrades, deployments and platform engineering practices.
• Work closely with Architects, Product Owners and Technology teams to shape technical solutions and support strategic roadmaps.
• Drive continuous improvement, platform optimisation and reduction of technical debt.
• Manage technical relationships with Microsoft, implementation partners and third‑party suppliers.

Skills

CRM integration

Technical leadership

Incident resolution

Security & governance

Platform roadmaps

Education

Degree-level qualification in IT or related field

Tools

Dynamics 365 CE

Power Pages

Power Platform

Dataverse

APIs & connectors

Job description

The following content displays a map of the jobs location - Ealing / Hybrid (some office attendance required)

Technical Lead – CRM & Digital Platforms

Job Reference a2dominion/TP/1938/299

Number of Positions:

1

Contract Type:

Permanent

Working Hours:

35

Location:

Ealing / Hybrid (some office attendance required)

Closing Date:

06/11/2026

Job Introduction

Technical Lead – CRM & Digital Platforms

Location:Ealing / Hybrid (some office attendance required)

Contract type: Permanent – Full Time (35 hours per week, Monday to Friday)

Lead the technology behind our customer experience

Are you a Dynamics 365 and CRM technical expert who enjoys combining hands‑on technical leadership with strategic platform ownership? Do you have the expertise to ensure critical customer‑facing platforms remain secure, resilient, scalable and fit for the future?

We're looking for a Technical Lead – CRM & Digital Platforms to join our Business Applications team. Reporting to the Applications Engineering Manager, you'll be the principal technical authority for A2Dominion's CRM and digital platforms, leading the delivery, development, support and continuous improvement of our Dynamics 365 Customer Engagement and Power Pages estate.

This is a key role within our technology function, responsible for ensuring that customer‑critical platforms operate effectively, meet organisational and regulatory requirements, and continue to evolve to support both customer and colleague experiences across the Group

Key Responsibilities

• Provide technical leadership and ownership for Dynamics 365 Customer Engagement, Power Pages and associated digital platforms.
• Act as the lead technical authority for CRM and digital platforms, defining technical standards, engineering approaches and platform roadmaps.
• Lead the development, configuration, optimisation and support of Dynamics 365 Customer Engagement solutions.
• Oversee the design, development and ongoing management of customer-facing digital platforms, ensuring secure, accessible and high-performing user experiences.
• Lead complex incident resolution, root-cause analysis and technical problem management activities.
• Ensure integrations, APIs, connectors and data flows are secure, scalable, resilient and appropriately monitored.
• Establish strong governance, controls and standards across platform environments, data management, access controls and lifecycle management.
• Oversee release management, upgrades, deployments and platform engineering practices.
• Work closely with Architects, Product Owners and Technology teams to shape technical solutions and support strategic roadmaps.
• Drive continuous improvement, platform optimisation and reduction of technical debt.
• Manage technical relationships with Microsoft, implementation partners and third‑party suppliers.

More About You

• Degree‑level qualification, or equivalent professional experience, in IT, Software Engineering or a related discipline.
• Extensive experience designing, developing, configuring and supporting Microsoft Dynamics 365 Customer Engagement solutions.
• Experience delivering CRM integrations across enterprise systems using APIs, connectors and modern integration approaches.
• Strong understanding of the wider Microsoft ecosystem, including Power Platform, Dynamics 365, Dataverse, automation and emerging AI capabilities.
• Microsoft certifications relating to Power Pages, Solution Architecture or Application Development would be advantageous.
• Experience within Social Housing, Local Government, or another regulated environment would be advantageous.
• Experience working with NEC Housing systems, wider NEC solutions and/or Microsoft Dynamics 365 Customer Engagement (Dynamics CE) is highly desirable.

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Upto 8% contributory pension
• Allpermanent and fixed‑term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

Inclusion at A2Dominion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria.Reasonable adjustments are available throughout the process - just contact our Resourcing Team at [e-mail]

We know some people may hesitate to apply unless they meet every requirement. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Danny Banks. The role closes on 6th November 2026 and we reserve the right to close early upon appointment of the right candidate.