Outreach Team Lead - Volunteer Support (Hybrid)

Victim Support; England; Remote; GBP 13,000 - 16,000; Part time

Benefits offered by this job

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support seeks an Outreach Team Leader to guide a team delivering high-quality Witness Service across Bedfordshire, Hertfordshire and Thames Valley. You’ll recruit, train and supervise volunteers, coordinate case allocations, and ensure timely support for vulnerable witnesses.

You will manage performance, maintain safeguarding standards, and build strong partnerships with agencies to improve outcomes for witnesses. Travel and flexible hours are required.

Qualifications

• Experience of leading, supporting and developing staff and/or volunteers within a service-focused environment.
• Experience of working in a challenging and changing environment with a strong focus on customer service and service excellence.
• Experience of providing support, guidance and managing challenging situations in a professional and effective manner.
• Excellent communication, negotiation and interpersonal skills, both written and verbal.
• Ability to work independently, prioritise workloads and manage competing demands effectively.
• Strong organisational skills with the ability to monitor, analyse and interpret information to support service delivery and performance.
• Sound IT skills, including proficiency in Microsoft Office applications and case management systems.
• Knowledge and understanding of confidentiality, information governance, safe working practices and data protection requirements.
• Understanding of equality, diversity, inclusion, safeguarding and risk assessment principles.
• Knowledge of trauma-informed practice and the needs of vulnerable individuals.

Responsibilities

• Lead community-based service delivery, including volunteer recruitment, development and supervision.
• Ensure witnesses receive timely assessments, support and appropriate referrals.
• Monitor service performance, quality and compliance through audits and KPI oversight.
• Build effective stakeholder relationships and promote partnership working with criminal justice partners.

Skills

Leadership experience

Staff development

Customer service

Organisational skills

IT skills

Confidentiality knowledge

Data protection','knowledge

Tools

Microsoft Office

Case management systems

Job description

Victim Support seeks an Outreach Team Leader to guide a team delivering high-quality Witness Service across Bedfordshire, Hertfordshire and Thames Valley. You’ll recruit, train and supervise volunteers, coordinate case allocations, and ensure timely support for vulnerable witnesses.

You will manage performance, maintain safeguarding standards, and build strong partnerships with agencies to improve outcomes for witnesses. Travel and flexible hours are required.