Hybrid Supporter Care Executive (Temporary)

TPP Recruitment; Greater London; Hybrid; GBP 24,000 - 30,000; Part time

Job summary

TPP Recruitment is seeking a friendly Supporter Care Executive for a temporary assignment in London. The role involves handling supporter enquiries by phone and email, assisting with donation processing, and supporting major fundraising campaigns.

Working in a hybrid setup with a minimum of two days per week in the London office, you will update records, maintain data quality, and collaborate with teams across supporter care and the wider organisation to deliver exceptional service.

Qualifications

• Experience in supporter care or customer service by phone and email.
• Ability to handle high volumes of enquiries in a fast-paced environment.
• Strong data entry and record-keeping skills.

Responsibilities

• Manage supporter enquiries by phone and email.
• Support fundraising campaigns and awareness activities.
• Provide guidance on donations and event participation.
• Update supporter records accurately in the CRM.
• Process donations and prepare acknowledgements.
• Collaborate with colleagues across supporter care and the wider organisation.
• Provide general administrative support as required.

Skills

Supporter care

Customer service

Phone & email support

Data entry

Tools

CRM software

Job description

TPP Recruitment is seeking a friendly Supporter Care Executive for a temporary assignment in London. The role involves handling supporter enquiries by phone and email, assisting with donation processing, and supporting major fundraising campaigns.

Working in a hybrid setup with a minimum of two days per week in the London office, you will update records, maintain data quality, and collaborate with teams across supporter care and the wider organisation to deliver exceptional service.