Hybrid Shared Lives Admin & Records Officer

Neath Port Talbot; Neath; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

15.3% employer pension contributions

25 days holiday, rising to 32 after 5y

Discounted gym membership

Cycle to work scheme

Tusker salary sacrifice car scheme

Smart Spend retailer discounts

Job summary

Neath Port Talbot Council is seeking a proactive Shared Lives Business Support Officer to join the West Glamorgan Shared Lives Service on a 12-month fixed-term basis. The role blends home and council workplace tasks, providing high-quality administrative support, accurate records management and effective information handling to support safe, person-centred practice.

You will handle enquiries, maintain records, assist with correspondence and minute-taking, and produce reports using Office tools.

Qualifications

• Experience working in an administrative or business support role.
• Knowledge of and confidence using Microsoft Word and Microsoft Excel.
• Excellent organisational skills and the ability to prioritise a varied workload.
• Strong communication skills and the ability to deal professionally with a wide range of people.
• The ability to maintain accurate records and work to deadlines.
• The ability to work effectively as part of a team whilst also managing your own workload.
• A positive, flexible and customer-focused approach.
• You must possess 4 GCSEs at Grade C or above (or equivalent qualifications) and either hold an NVQ Level 2 in Business Administration (or equivalent qualification) or be willing to work towards this qualification.

Responsibilities

• Responding to telephone, email and face-to-face enquiries from carers, professionals and members of the public.
• Maintaining accurate electronic and paper-based records and management information systems.
• Supporting the team with correspondence, reports, meeting arrangements and minute taking.
• Working with coordinators to ensure information held on service databases is accurate and up to date.
• Producing information, spreadsheets and reports using Microsoft Office applications.
• Supporting routine financial and administrative processes within the service.

Skills

Organisational skills

Strong communication

Teamwork

Prioritisation

Customer-focused approach

Education

GCSEs at Grade C or above

NVQ Level 2 in Business Administration

Tools

Microsoft Word

Microsoft Excel

Job description

Neath Port Talbot Council is seeking a proactive Shared Lives Business Support Officer to join the West Glamorgan Shared Lives Service on a 12-month fixed-term basis. The role blends home and council workplace tasks, providing high-quality administrative support, accurate records management and effective information handling to support safe, person-centred practice.

You will handle enquiries, maintain records, assist with correspondence and minute-taking, and produce reports using Office tools.