Shared Lives Business Support Officer

Neath Port Talbot; Neath; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

15.3% employer pension contributions

25 days holiday, rising to 32 after 5y

Discounted gym membership

Cycle to work scheme

Tusker salary sacrifice car scheme

Smart Spend retailer discounts

Job summary

Neath Port Talbot Council is seeking a proactive Shared Lives Business Support Officer to join the West Glamorgan Shared Lives Service on a 12-month fixed-term basis. The role blends home and council workplace tasks, providing high-quality administrative support, accurate records management and effective information handling to support safe, person-centred practice.

You will handle enquiries, maintain records, assist with correspondence and minute-taking, and produce reports using Office tools.

Qualifications

• Experience working in an administrative or business support role.
• Knowledge of and confidence using Microsoft Word and Microsoft Excel.
• Excellent organisational skills and the ability to prioritise a varied workload.
• Strong communication skills and the ability to deal professionally with a wide range of people.
• The ability to maintain accurate records and work to deadlines.
• The ability to work effectively as part of a team whilst also managing your own workload.
• A positive, flexible and customer-focused approach.
• You must possess 4 GCSEs at Grade C or above (or equivalent qualifications) and either hold an NVQ Level 2 in Business Administration (or equivalent qualification) or be willing to work towards this qualification.

Responsibilities

• Responding to telephone, email and face-to-face enquiries from carers, professionals and members of the public.
• Maintaining accurate electronic and paper-based records and management information systems.
• Supporting the team with correspondence, reports, meeting arrangements and minute taking.
• Working with coordinators to ensure information held on service databases is accurate and up to date.
• Producing information, spreadsheets and reports using Microsoft Office applications.
• Supporting routine financial and administrative processes within the service.

Skills

Organisational skills

Strong communication

Teamwork

Prioritisation

Customer-focused approach

Education

GCSEs at Grade C or above

NVQ Level 2 in Business Administration

Tools

Microsoft Word

Microsoft Excel

Job description

Details of the job are provided below. Further information is available in the Job Description and Person Specification.

Job details

Job reference REQ06140 Date posted 10/11/2026 Application closing date 29/11/2026 Location Neath Civic Centre Salary £25,614.00 - £26,427.00 per annum Package Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities Contractual hours 37 Basis Full time Job category/type Social Care Attachments Reasons to work for NPTCBC.pdf Shared Lives Business Support Officer - JDPS Nov 2026.docx

Job Title: Shared Lives Business Support Officer

Location of post: Neath Civic Centre, Neath, SA11 3QZ

Contract Type: Fixed Term – 1 Year

Your workstyle will be an agile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces as well as the opportunity to carry out your work on any days and at any times.

About the role:

We are currently seeking an organised, approachable and motivated individual to join our team as a Shared Lives Business Support Officer within West Glamorgan Shared Lives Service for a 12-month period. West Glamorgan Shared Lives supports adults to live fulfilling lives within their local communities through Shared Lives arrangements and works closely with carers, social workers, health professionals and partner organisations. As part of our small and supportive team, you will play a vital role in ensuring that the service runs efficiently and that accurate information is available to support safe, person-centred practice.

As a Shared Lives Business Support Officer, you will provide flexible, high-quality administrative and business support to the Shared Lives team. You will contribute to the smooth running of the service through effective record management, communication, meeting support and administration, helping us to deliver high standards of care and support to the people who use our service.

Your daily routine will include:

• Responding to telephone, email and face-to-face enquiries from carers, professionals and members of the public.
• Maintaining accurate electronic and paper-based records and management information systems.
• Supporting the team with correspondence, reports, meeting arrangements and minute taking.
• Working with coordinators to ensure information held on service databases is accurate and up to date.
• Producing information, spreadsheets and reports using Microsoft Office applications.
• Supporting routine financial and administrative processes within the service.

About you:

Do you have:

• Experience working in an administrative or business support role?
• Knowledge of and confidence using Microsoft Word and Microsoft Excel?
• Excellent organisational skills and the ability to prioritise a varied workload?
• Strong communication skills and the ability to deal professionally with a wide range of people?
• The ability to maintain accurate records and work to deadlines?
• The ability to work effectively as part of a team whilst also managing your own workload?
• A positive, flexible and customer-focused approach?
• You must possess 4 GCSEs at Grade C or above (or equivalent qualifications) and either hold an NVQ Level 2 in Business Administration (or equivalent qualification) or be willing to work towards this qualification.

We would welcome applications from individuals with experience in roles such as Business Support Officer, Administrative Assistant, Clerical Assistant, Team Administrator, Office Administrator, Service Support Officer, Receptionist or Customer Service Administrator. This is an excellent opportunity for someone looking to develop a career within Social Services and make a positive contribution to their local community.

“West Glamorgan Shared Lives is a friendly and supportive team where everyone's contribution matters. We work collaboratively, support one another and are committed to helping people live fulfilling lives within their communities. If you are looking for a varied and rewarding administrative role where you can make a real difference, we would love to hear from you.”

About us:

We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance
• Benefit from a competitive employee package witha remarkable 15.3% employer pension contribution
• Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.

For an informal discussion, please contact on Ryan Goncalves on Phone: [phone] or Email: [e-mail]

DBS requirements: This post is subject to a standard DBS disclosure.

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. Our employees are equally committed to ensuring the safety and protection of all young people and vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language Requirements: Welsh Language skills are not required.

Additional Information:

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.