Hybrid Service Improvement Engineer – ERP & ITIL

baesystems; Warton; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Referral bonus £1000

Job summary

BAE Systems in the United Kingdom is seeking a Service Improvement Engineer in Warton. The role offers a hybrid working pattern with three days on site at the facility and opportunities to contribute to a major ERP transformation project.

You will identify and progress service improvement opportunities, build strong relationships with service leads, capability teams, customers and suppliers, and support the Service Improvement Manager in driving continual improvement.

Qualifications

• Experience using ITIL V3 and/or ITIL V4.
• Experience with Incident Management.
• Experience with Problem Management.
• Excellent reporting and documentation skillset.
• Ability to collaborate with stakeholders, service teams and third-party providers to support business requirements.

Responsibilities

• Develops and maintains strong working relationships with key internal and external stakeholders, including Service Leads, Operational Capability teams, cross lifecycle functions, customers and suppliers.
• Pro-actively seeks out Service Improvement opportunities, working with key stakeholders and contributors in order to identify them.
• Ensures opportunities are baselined where possible so that measured improvement can be demonstrated and reported on.
• Assist the Service Improvement Manager in driving the Managed Suppliers continual improvement processes, ensuring that the client obtains the anticipated value and benefits from the relationships and associated contracts.

Skills

ITIL v3 / ITIL v4

Incident Management

Problem Management

Reporting & Documentation

Stakeholder Collaboration

Job description

BAE Systems in the United Kingdom is seeking a Service Improvement Engineer in Warton. The role offers a hybrid working pattern with three days on site at the facility and opportunities to contribute to a major ERP transformation project.

You will identify and progress service improvement opportunities, build strong relationships with service leads, capability teams, customers and suppliers, and support the Service Improvement Manager in driving continual improvement.