Service Improvement Engineer

baesystems; Warton; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Referral bonus £1000

Job summary

BAE Systems in the United Kingdom is seeking a Service Improvement Engineer in Warton. The role offers a hybrid working pattern with three days on site at the facility and opportunities to contribute to a major ERP transformation project.

You will identify and progress service improvement opportunities, build strong relationships with service leads, capability teams, customers and suppliers, and support the Service Improvement Manager in driving continual improvement.

Qualifications

• Experience using ITIL V3 and/or ITIL V4.
• Experience with Incident Management.
• Experience with Problem Management.
• Excellent reporting and documentation skillset.
• Ability to collaborate with stakeholders, service teams and third-party providers to support business requirements.

Responsibilities

• Develops and maintains strong working relationships with key internal and external stakeholders, including Service Leads, Operational Capability teams, cross lifecycle functions, customers and suppliers.
• Pro-actively seeks out Service Improvement opportunities, working with key stakeholders and contributors in order to identify them.
• Ensures opportunities are baselined where possible so that measured improvement can be demonstrated and reported on.
• Assist the Service Improvement Manager in driving the Managed Suppliers continual improvement processes, ensuring that the client obtains the anticipated value and benefits from the relationships and associated contracts.

Skills

ITIL v3 / ITIL v4

Incident Management

Problem Management

Reporting & Documentation

Stakeholder Collaboration

Job description

Job Title: Service Improvement Engineer

Location: Warton. Hybrid - 3 days per week on site

We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role

Referral Bonus: £1000

Grade: E

You’re expected to have completed 12 months in role prior to applying for an advertised vacancy and you should also discuss the internal opportunity with your line manager to ensure sustained business continuity and to further support your career development.

We know there may be exceptional individual circumstances that impact this, in the first instance please discuss this with your line manager.

If you don’t feel you can talk to your line manager, you can contact your HRBP.

PLEASE NOTE: Should you be invited for interview; you acknowledge that the Recruitment team will contact you and your line manager regarding your application for this opportunity.

Job Description:

Your role will involve supporting an ERP system and playing a pivotal role in a key transformation project. You will be responsible for ensuring service improvement opportunities are identified and where possible are progressed.

Core duties:

• Develops and maintains strong working relationships with key internal and external stakeholders, including Service Leads, Operational Capability teams, cross lifecycle functions, customers and suppliers
• Pro-actively seeks out Service Improvement opportunities, working with key stakeholders and contributors in order to identify them
• Ensures opportunities are baselined where possible so that measured improvement can be demonstrated and reported on
• Assist the Service Improvement Manager in driving the Managed Suppliers continual improvement processes, ensuring that the client obtains the anticipated value and benefits from the relationships and associated contracts

Essential Skills:

• Experience using ITIIL V3 and/or ITILV4
• Experience with Incident Management
• Experience with Problem Management
• Excellent reporting and documentation skillset
• Ability to collaborate with stakeholders, service teams and third-party providers to support business requirements

The The Information Management & Technology team:

Supporting critical AIR ERP and Extended IT services, this function ensures reliable data processing, service continuity and operational performance across the business. By managing transactional data, resolving service issues and driving continuous improvement, it plays an important role in enabling efficient digital operations and supporting wider business performance.

Why BAE Systems?

Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.

A place where everyone can thrive:

We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.

We welcome applications from all suitably qualified people, who are BAE Systems employees and have been in their current role for 12 months or longer.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 19th October 2026