Hybrid IT Support Technician | Azure & 365 Expert

Barnett Waddingham; Glasgow; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

Life assurance

Private medical insurance

Pension scheme

25 days leave

Job summary

Howden in Glasgow is seeking an IT Support Technician for a permanent, hybrid role. You will deliver high-quality end-user support, manage incidents and requests, and maintain IT systems to ensure security and availability.

The job emphasizes ITIL-aligned processes, documentation and proactive problem solving. The role requires experience with Azure/M365, ITSM platforms, and basic PowerShell; strong communication and collaborative skills are essential for delivering excellent customer service

Qualifications

• Experience working within SLA targets and managing workload by impact and urgency.
• Experience using an ITSM platform such as FreshService, ServiceNow or Jira Service Management.
• Experience working in a structured IT support environment.
• Experience with Microsoft Azure and Microsoft 365 administration.
• Basic PowerShell scripting.
• Participation in service improvement initiatives.
• Experience identifying recurring issues and raising problem records.

Responsibilities

• Provide high-quality IT support and service delivery across the organisation.
• Resolve incidents and service requests within agreed service levels.
• Troubleshoot hardware, software, networking, M365 and device issues.
• Contribute to ITIL-aligned service management processes.
• Maintain and monitor IT systems, ensuring reliability and security.
• Support onboarding, offboarding, access provisioning and deployments.

Skills

SLA targets

ITSM platforms

Azure & M365

PowerShell

ITIL processes

Problem management

Recurring issues

Tools

FreshService

ServiceNow

Jira Service Management

Job description

Howden in Glasgow is seeking an IT Support Technician for a permanent, hybrid role. You will deliver high-quality end-user support, manage incidents and requests, and maintain IT systems to ensure security and availability.

The job emphasizes ITIL-aligned processes, documentation and proactive problem solving. The role requires experience with Azure/M365, ITSM platforms, and basic PowerShell; strong communication and collaborative skills are essential for delivering excellent customer service