Glasgow Hybrid IT Support Technician | ITIL & Azure

BW Career Site 1; Glasgow; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

Life assurance (4x salary)

Private medical insurance

Pension scheme

25 days annual leave

Flexible benefits programme

Job summary

Howden in Glasgow is seeking an experienced IT Support Technician for a permanent, hybrid role. You will provide high-quality end-user support, manage incidents and service requests, and contribute to service management processes to ensure reliable, secure, and well-documented IT services.

You will work with IT teams on onboarding/offboarding, Azure and Microsoft 365 administration, and basic PowerShell scripting, while driving continual service improvement and a positive user experience.

Qualifications

• Experience delivering IT support within SLA targets.
• Experience with ITSM platforms such as FreshService, ServiceNow or Jira Service Management.
• Experience with Microsoft Azure and Microsoft 365 administration.
• Basic PowerShell scripting.
• Participation in service improvement initiatives.

Responsibilities

• Deliver excellent IT support and customer service to colleagues across the business, communicating effectively with users, keeping them informed of progress, actions, and resolutions.
• Manage and resolve incidents, requests, and tasks through the IT Service Management platform within agreed service levels.
• Diagnose and resolve hardware, software, networking, Microsoft 365, and device-related issues through effective troubleshooting and technical analysis.
• Contribute to ITIL-aligned service management processes and continual service improvement.
• Monitor and maintain IT systems and services, identifying potential issues and taking proactive measures to minimise disruption.
• Assist with onboarding, offboarding, user account administration, access provisioning, and equipment deployment activities.
• Identify recurring issues, trends, and opportunities for service improvement, escalating concerns where appropriate.
• Support IT projects, system upgrades, office technology deployments, and technology improvement initiatives as required.

Skills

IT support

SLA targets

ITIL

Azure Admin

PowerShell

Tools

FreshService

ServiceNow

Jira Service Management

Azure

Microsoft 365

Job description

Howden in Glasgow is seeking an experienced IT Support Technician for a permanent, hybrid role. You will provide high-quality end-user support, manage incidents and service requests, and contribute to service management processes to ensure reliable, secure, and well-documented IT services.

You will work with IT teams on onboarding/offboarding, Azure and Microsoft 365 administration, and basic PowerShell scripting, while driving continual service improvement and a positive user experience.