Hybrid Service Desk L1/L2 Analyst – ITIL & ServiceNow

Version 1; Belfast; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global technology company in Belfast is seeking a dedicated IT Support Specialist to join their ASPIRE Managed Services team. This full-time role involves working a rotating shift pattern with both onsite and remote duties. The successful candidate will have 2-5 years of relevant IT support experience and will be responsible for providing technical support, resolving incidents, and ensuring excellent customer service. The company offers a comprehensive benefits package and opportunities for professional growth.

Benefits

Hybrid work schedule

Private medical insurance

Profit Share scheme

Qualifications

• 2-5 years of IT support experience.
• Experience in a service desk support role.
• Strong understanding of IT infrastructure and troubleshooting.

Responsibilities

• Serve as the first contact for technical support.
• Log and manage incidents in the ticketing system.
• Escalate unresolved issues to higher support levels.

Skills

IT support experience

Service desk support

Problem-solving abilities

Customer-focused mindset

Communication skills

Education

2-5 years of experience in IT support

ITIL v4 certification

Tools

ServiceNow

Microsoft Office 365

Windows Server

Job description

A global technology company in Belfast is seeking a dedicated IT Support Specialist to join their ASPIRE Managed Services team. This full-time role involves working a rotating shift pattern with both onsite and remote duties. The successful candidate will have 2-5 years of relevant IT support experience and will be responsible for providing technical support, resolving incidents, and ensuring excellent customer service. The company offers a comprehensive benefits package and opportunities for professional growth.