Hybrid Service Desk Analyst - IT Support & Incidents

Verra Mobility; Southampton; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Verra Mobility in the United Kingdom is seeking a Service Desk Analyst to provide first and second line IT support to our UK Operations team and colleagues across the international business. You’ll own the issues people bring to the service desk and work alongside the Systems team on incidents affecting the wider IT environment.

Office attendance is initially two days per fortnight in Southampton, then three days per week in Slough and two days from home after the move.

Qualifications

• Three years’ experience in service desk, desktop support or similar IT role with incident ownership.
• Experience supporting Windows and Microsoft 365, administering Active Directory or similar identity platform, and using a ticketing system.
• Understanding of network and infrastructure issues; able to communicate impact and escalate when needed.

Responsibilities

• Troubleshoot hardware, software, account and connectivity issues, remotely and in person.
• Prioritise incidents and service requests, track to closure and keep users informed.
• Monitor servers, email, networks and critical services; document impact and escalate for repair.
• Set up devices, manage access requests and support colleagues joining, changing roles or leaving.
• Maintain IT asset records and support guides and help identify recurring issues and improvements.

Skills

Service desk

Desktop support

Windows 365

Active Directory

ITIL awareness

PowerShell

Education

Level 3 IT qualification

Tools

Service desk ticketing system

Microsoft 365 Admin

PowerShell

Job description

Verra Mobility in the United Kingdom is seeking a Service Desk Analyst to provide first and second line IT support to our UK Operations team and colleagues across the international business. You’ll own the issues people bring to the service desk and work alongside the Systems team on incidents affecting the wider IT environment.

Office attendance is initially two days per fortnight in Southampton, then three days per week in Slough and two days from home after the move.