Hybrid 1st/2nd Line Service Desk Analyst

weServed; West of England; Híbrido; GBP 34.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday + bank holidays

Pension with life assurance

Aviva DigiCare+ health services

Professional Fees paid

Reservists leave

Descripción de la vacante

Babcock International is hiring a Service Desk Analyst to deliver high-quality 1st and 2nd line support for a diverse portfolio of software applications. Based on-site at the Technology Centre with hybrid working options, you will help ensure incidents are resolved and access is controlled, supporting critical digital services.

The role requires excellent communication, analytical problem-solving, and experience across SDLCs (Agile/Waterfall).

Formación

• Analytical and problem-solving abilities with a track record of identifying root causes.
• Experience across software development lifecycles including Agile and Waterfall.
• Good understanding of business processes and information management.
• Excellent verbal and written communication with diverse stakeholders.
• Working knowledge of SQL and supporting business applications.
• Degree qualified in Information Technology, Project/Programme Management, or related field.
• ITIL v4 certification is desirable.

Responsabilidades

• Provide high-quality 1st and 2nd line support to users via phone, email and in person.
• Maintain Service Desk processes, procedures and documentation.
• Escalate major incidents and assist investigations and resolutions.
• Manage user accounts and access permissions.
• Support application performance through diagnostics and collaboration with dev/test teams.

Conocimientos

Analytical skills

Problem solving

Communication skills

SQL knowledge

Educación

IT degree

ITIL v4 certification - Desirable

Descripción del empleo

Babcock International is hiring a Service Desk Analyst to deliver high-quality 1st and 2nd line support for a diverse portfolio of software applications. Based on-site at the Technology Centre with hybrid working options, you will help ensure incidents are resolved and access is controlled, supporting critical digital services.

The role requires excellent communication, analytical problem-solving, and experience across SDLCs (Agile/Waterfall).