Hybrid Service Delivery Lead: Incident & Change Expert

Clearwater People Solutions Ltd; West Malling; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Clearwater People Solutions Ltd. is seeking a Service Delivery Manager on a 6 month contract in Kent with hybrid working (office 2 days per week).

You will partner with the Technology Service Delivery Management team to manage incidents, changes and reporting, acting as the escalation point and ensuring service levels are met or exceeded. The role requires a strong background in Incident and Change Management, senior/lead experience, and ITIL Managing Professional qualifications.

Qualifications

• Senior/Lead level experience in IT service delivery.
• Strong background in Incident and Change Management.
• ITIL Managing Professional qualification held.

Responsibilities

• Support service delivery management to maintain strong relationships with stakeholders and report on board visibility.
• Own end-to-end service provision for allocated business units, including Incident, Problem and Service Request management and SLA reporting.
• Ensure processes and methodologies are followed to monitor, control and support service delivery.

Skills

Incident management

Change management

Stakeholder engagement

SLA reporting

Education

ITIL Managing Professional

Job description

Clearwater People Solutions Ltd. is seeking a Service Delivery Manager on a 6 month contract in Kent with hybrid working (office 2 days per week).

You will partner with the Technology Service Delivery Management team to manage incidents, changes and reporting, acting as the escalation point and ensuring service levels are met or exceeded. The role requires a strong background in Incident and Change Management, senior/lead experience, and ITIL Managing Professional qualifications.