Senior Incident & Problem Leader (Hybrid London)

La Fosse; England; Hybrid; GBP 73,800 - 110,700; Part time

Job summary

A leading consulting firm is looking for an experienced Incident & Problem Manager to lead incident management and drive problem resolution in a dynamic environment. Responsibilities include overseeing the incident lifecycle, leading resolver teams, and ensuring effective communication. This role requires a strong background in incident management and excellent leadership skills. The position offers a hybrid work model, and candidates must be present in London. Initial 3-month contract with a possibility of extension.

Qualifications

• Strong background in Incident & Problem Management within complex or regulated environments.
• Proven command-and-control leadership of high-severity incidents.
• Experience working with multi-disciplinary resolver teams.

Responsibilities

• Own the full incident lifecycle from logging to closure.
• Lead and control live incidents, coordinating resolver groups.
• Monitor and manage SLA performance and prevent breaches.

Skills

Incident Management

Problem Management

Leadership

Communication skills

Stakeholder management

Impact-based prioritisation

Job description

A leading consulting firm is looking for an experienced Incident & Problem Manager to lead incident management and drive problem resolution in a dynamic environment. Responsibilities include overseeing the incident lifecycle, leading resolver teams, and ensuring effective communication. This role requires a strong background in incident management and excellent leadership skills. The position offers a hybrid work model, and candidates must be present in London. Initial 3-month contract with a possibility of extension.