Service Delivery Lead: ITIL‑Driven Incident & SLA Expert

Together - loans, mortgages & finance; Cheadle; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

20% bonus

Birthday day off

Holiday homes access

Travel season ticket loans

Gym access

Bar discounts

Pension contribution

Private medical insurance

Life assurance

Job summary

Together in the UK is seeking a Service Delivery Manager to drive operational service within our Tech function. You will handle major incidents, service reviews with Tier 1 suppliers, and ensure SLA delivery while coordinating cross-functional stakeholders.

You will also support IT Admin on invoicing and assist the Cyber & Operations Director on budget input. The role requires strong ITIL experience, incident management discipline, and excellent communication, with a proactive approach to

Qualifications

• Experience in service management and incident coordination.
• Strong governance, reporting and budgeting input experience.
• Excellent communication and stakeholder management skills.

Responsibilities

• Support the GTS Service & Operations Manager with escalations and incidents.
• Monitor queues, track SLA breaches and report trends.
• Coordinate release management improvements and knowledge transfer.
• Work with procurement and budgeting for IT service-related input.

Skills

ITIL knowledge

Service management

Incident management

Stakeholder communication

Budgeting input

Education

ITIL Foundation

Tools

ITSM tools

Job description

Together in the UK is seeking a Service Delivery Manager to drive operational service within our Tech function. You will handle major incidents, service reviews with Tier 1 suppliers, and ensure SLA delivery while coordinating cross-functional stakeholders.

You will also support IT Admin on invoicing and assist the Cyber & Operations Director on budget input. The role requires strong ITIL experience, incident management discipline, and excellent communication, with a proactive approach to