Area Service Manager

Kone México; Birmingham; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

Company car

Dental insurance

GymFlex membership

Exclusive KONE discounts

Job summary

KONE is seeking an Area Service Manager to lead a busy field service operation across Birmingham and the wider Midlands, including Nottingham, Derby, Leicester, Wolverhampton, Telford and Shrewsbury. You will manage a team of field technicians, coordinating with planners, engineers and internal stakeholders to ensure safe, efficient and effective operations.

The role emphasizes leadership, planning and customer management in a high-volume environment.

Qualifications

• Leadership experience within a field service or operational environment.
• Strong planning and organisational skills.
• Excellent communication and people skills.
• Confidence influencing stakeholders at all levels.
• A proactive, solutions-focused approach.
• Good commercial awareness and understanding of cost control.
• A genuine passion for developing people and building strong teams.

Responsibilities

• Lead, coach and develop a team of field-based technicians.
• Plan and oversee maintenance, repairs, defects and callouts.
• Ensure planned maintenance is completed safely and on time.
• Run regular planning and performance calls.
• Manage customer queries and complaints through to resolution.
• Monitor productivity, operational performance and costs.
• Support team development, capability and career progression.

Skills

Leadership experience

Planning

Communication

Stakeholder influence

People development

Commercial awareness

Job description

We're looking for an Area Service Manager to lead a busy field service operation across Birmingham and the wider Midlands, including Nottingham, Derby, Leicester, Wolverhampton, Telford and Shrewsbury. This is a varied, fast-paced role combining people leadership, operational delivery and customer management. You'll lead a team of field-based technicians while working closely with planners, engineers and internal stakeholders to keep the operation running safely, efficiently and effectively.

What will you be doing?

You'll have responsibility for the day-to-day running of your area, balancing people, customers, performance and commercial priorities.

• Leading, coaching and developing a team of field-based technicians
• Planning and overseeing maintenance, repairs, defects and callouts
• Ensuring planned maintenance is completed safely and on time
• Running regular planning and performance calls
• Managing customer queries and complaints through to resolution
• Monitoring productivity, operational performance and costs
• Supporting team development, capability and career progression

What are we looking for?

This is a high-volume environment, so you'll need to be structured, organised and consistent, while being comfortable adapting when priorities change.

• Leadership experience within a field service or operational environment
• Strong planning and organisational skills
• Excellent communication and people skills
• Confidence influencing stakeholders at all levels
• A proactive, solutions-focused approach
• Good commercial awareness and an understanding of cost control
• A genuine passion for developing people and building strong teams

What we offer:

• Competitive salary
• Annual bonus
• Company car
• Flexible hybrid working across office, site, and home locations
• 25 days holiday + 8 bank holidays + 1 volunteering day
• In addition, you'll have access to a wide range of flexible benefits, including dental insurance, private medical cover, GymFlex membership, and exclusive KONE discounts - allowing you to tailor your package to suit your lifestyle.

Please note: this role is not eligible for visa sponsorship.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.