Hybrid SAR Coordinator - Data Privacy & Compliance

PA Housing; Leicester; Hybrid; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Health cash plans

26 days annual leave

Car leasing scheme

Hybrid working

Nine-day fortnight scheme

Job summary

PA Housing in the United Kingdom is seeking a SARS Coordinator to manage Subject Access Requests from residents, ensuring requests are handled accurately, sensitively and within regulatory timescales.

You’ll work with residents, colleagues across the business and our Data Protection and Governance teams to understand what customers are asking for, coordinate information, and make sure responses are compliant and easy to understand.

Qualifications

• Experience working in housing environments preferred, with tenancy support or social housing management.
• Excellent communication and customer service skills, with the confidence to handle sensitive or complex enquiries.
• Strong organisation skills, with the ability to prioritise, manage multiple cases and meet deadlines.

Responsibilities

• Manage resident Subject Access Requests from start to finish, ensuring accuracy, fairness and timeliness.
• Collaborate with residents and colleagues across the business and with Data Protection and Governance teams.
• Coordinate information gathering, review and redaction of documents in line with legislation.
• Ensure responses, disclosures, exemptions and correspondence are accurate, compliant and issued within timescales.
• Maintain SAR records and monitor cases to ensure 30-day completion.
• Support internal reviews and process improvements to strengthen the SAR service.

Skills

Communication

Customer service

Organisation

Problem-solving

Tools

Northgate Housing Management

Job description

PA Housing in the United Kingdom is seeking a SARS Coordinator to manage Subject Access Requests from residents, ensuring requests are handled accurately, sensitively and within regulatory timescales.

You’ll work with residents, colleagues across the business and our Data Protection and Governance teams to understand what customers are asking for, coordinate information, and make sure responses are compliant and easy to understand.