Senior Enterprise Customer Success Leader

IFS; England; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

IFS is seeking a Customer Success Manager to partner with customers, enabling lasting business value from IFS investments. You will build strong relationships with senior stakeholders, align business priorities with technology, and focus on adoption, value realization and growth opportunities across the region.

The role sits in the Success Delivery team in Europe West, with a hybrid working model in the United Kingdom or Benelux, and requires excellent English communication and a commercial

Qualifications

• Experience in Customer Success, account management, consulting or a similar customer-facing role.
• Experience with ERP, EAM or other complex business applications is highly valuable.
• Experience from one or more of IFS’s core industries is an advantage.
• Strong relationship and communication skills with stakeholders from operational teams to senior executives.
• Ability to lead through influence and collaborate across cross-functional teams.
• Commercial and customer-focused mindset to create business value.
• Proactive problem solving and prioritisation across multiple engagements.
• Excellent written and spoken English.

Responsibilities

• Build trusted customer relationships and be a key contact throughout the journey.
• Understand customer goals and translate them into clear success plans and outcomes.
• Drive adoption and value realization of IFS solutions and services.
• Orchestrate cross-functional teams across services, support, product and the Account team.
• Engage senior stakeholders and executive sponsors to align on priorities and outcomes.
• Own and manage the Customer Success Plan, reviewing progress regularly.
• Be the voice of the customer, sharing feedback and driving improvements.
• Proactively manage risks and issues to support successful resolution.
• Identify growth opportunities and drive actions to expand value.

Skills

Customer Success

Account Management

ERP/EAM experience

Relationship management

Education

Bachelor's or Master's degree welcomed

Job description

IFS is seeking a Customer Success Manager to partner with customers, enabling lasting business value from IFS investments. You will build strong relationships with senior stakeholders, align business priorities with technology, and focus on adoption, value realization and growth opportunities across the region.

The role sits in the Success Delivery team in Europe West, with a hybrid working model in the United Kingdom or Benelux, and requires excellent English communication and a commercial