Customer Adoption Manager

Ifs1; Staines-upon-Thames; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Ifs1 in the United Kingdom is seeking a proactive customer success professional with 2+ years' experience in B2B SaaS, onboarding, and implementation. You will collaborate with cross-functional teams to guide customers, drive adoption, and resolve issues in a fast-moving environment.

The role offers hybrid work options and an inclusive culture focused on partnership, data-driven updates, and delivering measurable value to customers and stakeholders.

Qualifications

• Approximately two or more years of experience in B2B SaaS customer success, onboarding, implementation, or related customer-facing role.
• Strong organisation and follow-through with multiple stakeholders.
• Clear written and verbal communication; ability to facilitate working sessions with customers.

Skills

B2B SaaS

Customer success

Onboarding

Implementation

Project coordination

Communication

Data interpretation

Excel

Cross-functional work

Education

Relevant degree or certification

Tools

Excel

Job description

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

Experience and Capabilities

Essential

• Approximately two or more years of experience in B2B SaaS customer success, onboarding, implementation, consulting, project coordination, product operations or a related customer-facing role.
• Strong organisation and follow-through, with the ability to manage actions, deadlines, documentation and multiple stakeholders.
• Clear written and verbal communication and confidence facilitating working sessions with customers.
• Comfort using data and customer evidence to monitor progress, identify issues and prepare concise updates.
• Customer-focused problem solving with the judgement to resolve routine issues and elevate material risks appropriately.
• Good Excel capability and confidence learning SaaS platforms, collaboration tools and operational workflows.
• Ability to work across teams and maintain accuracy in a fast-moving environment.

Desirable

• Experience in logistics, transport, supply chain, freight audit, finance operations or another complex enterprise process.
• Experience delivering software training, adoption activities or change communications.
• Exposure to product analytics, BI tools, SQL or structured data validation.
• Experience working with AI-enabled software or explaining analytical outputs to users.
• Relevant degree or professional certification in business, project management, supply chain, data or a related discipline.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.