Hybrid Retail Insights Manager: Turn Data into Growth

John Lewis Partnership; Greater London; Hybrid; GBP 62,000 - 115,000; Full time

Job summary

John Lewis Partnership is seeking an Insight Manager to guide strategic decisions with robust customer and Partner insights. You will triangulate data from market trends and internal sources to deliver clear, actionable narratives for senior stakeholders, influencing commercial decisions in a fast-paced retail environment.

The role demands strong commercial acumen, advanced analytics, and experience with presenting to leadership. Hybrid working with London-based office presence is expected.

Qualifications

• Extensive experience as a customer insight Manager, driving action and measurable impact.
• Deep understanding of core market intelligence providers and their pros/cons.
• Proficient in transforming complex data into compelling, executive-ready narratives.
• Experience deploying AI tools to synthesise complex information into insights.
• Strong business partnering across commercial, merchandising and buying teams.

Responsibilities

• Lead strategic insight projects and deliver actionable insights to stakeholders.
• Scope insight objectives for complex projects with key stakeholders.
• Identify richer insight sources and use external trends to inform decisions.
• Foster cross-pollination of insights across D I & A and the broader partnership.
• Ensure objectives are clear and use appropriate methodologies for robust insights.
• Triangulate data sources to answer business questions and uncover new opportunities.

Skills

Insight management

Data storytelling

Stakeholder engagement

Commercial acumen

Market intelligence

Trend analysis

AI & emerging tech

Presentation skills

Tools

Tableau

Nielsen

TGI

Gemini

Notebooks

Job description

John Lewis Partnership is seeking an Insight Manager to guide strategic decisions with robust customer and Partner insights. You will triangulate data from market trends and internal sources to deliver clear, actionable narratives for senior stakeholders, influencing commercial decisions in a fast-paced retail environment.

The role demands strong commercial acumen, advanced analytics, and experience with presenting to leadership. Hybrid working with London-based office presence is expected.