Hybrid Retail Insight Manager - Strategy & Analytics

JOHN LEWIS; Greater London; Hybrid; GBP 72,000 - 88,000; Full time

Job summary

John Lewis Partnership in London is seeking an Insight Manager to guide strategic decision-making and deliver actionable customer and Partner insights. You will triangulate diverse data sources, translate analytics into compelling narratives, and support the business plan in a fast-paced retail environment.

The role offers hybrid working, a 12-month fixed-term contract, and a salary up to £80,000 depending on experience.

Qualifications

• Extensive experience in a customer insight manager role driving action and measurable impact.
• Strong market intelligence understanding with knowledge of providers (BRC, IMRG, GFK, Circana).
• Proficient in analytics and data storytelling to influence senior stakeholders.
• Familiar with AI tools and techniques to synthesize complex information.
• Outstanding commercial acumen with experience partnering commercial, merchandising and buying teams.
• Maintains a pulse on consumer trends and cultural dynamics.
• Confidence presenting strategy and data-driven recommendations to senior leadership.

Responsibilities

• Lead significant strategic insight projects delivering actionable outcomes.
• Scope insight objectives for complex projects with stakeholders.
• Identify richer insight sources using external data and trends.
• Support cross-pollination of insights across DI&A and the partnership.
• Ensure objectives are clear and methodologies drive robust insights.
• Triangulate data sources to answer business questions and identify opportunities.

Skills

Customer insight

Market intelligence

Analytics & storytelling

AI technologies

Commercial acumen

Trend analysis

Stakeholder engagement

Tools

Nielsen Digital Purchases

TGI

Tableau

Job description

John Lewis Partnership in London is seeking an Insight Manager to guide strategic decision-making and deliver actionable customer and Partner insights. You will triangulate diverse data sources, translate analytics into compelling narratives, and support the business plan in a fast-paced retail environment.

The role offers hybrid working, a 12-month fixed-term contract, and a salary up to £80,000 depending on experience.