Hybrid Refurb & Field Service Technician - Water Systems

Cameron Clarke Associates t/a talent-finder; Redhill; On-site; GBP 27,000 - 31,000; Full time

Job summary

Cameron Clarke Associates t/a talent-finder in Redhill is seeking two Refurb & Field Service Technicians to refurbish water systems, install in homes and provide regional support. The roles are permanent, PAYE, based at the Redhill Refurb Centre, with big involvement switching between refurbishment and field work.

Full training will be provided; hours are Monday–Friday 8:30am–5:00pm, with occasional earlier starts.

Qualifications

• Experience in a field service, refurbishment or similar technical role.
• Strong problem-solving skills, tenacity and the ability to investigate faults through to their root cause.
• Good organisation and the ability to manage priorities and adapt to changing work
• Clear communication and a customer-focused approach
• Ability to work independently and maintain attention to detail
• Flexibility to work between the refurbishment centre and customers' homes
• A full, valid driving licence with no more than three points
• Applicants must be over 25 for company vehicle insurance purposes
• Applicants with full right to work in the UK, no sponsorship availa

Responsibilities

• Diagnose faults and refurbish returned or damaged water systems in line with company specifications and training
• Identify root causes of product returns and share findings to help improve repair processes
• Install water systems in customers' homes, including connecting to the mains water supply and fitting through worktops
• Carry out field repairs, aiming to resolve issues on the first visit and minimise repeat callouts
• Set up and demonstrate water systems to customers, explaining their features, use and maintenance
• Maintain high standards of workmanship, completing installations and repairs accurately and leaving properties clean and tidy
• Move between refurbishment and field service duties as business needs change
• Provide cover across the allocated region during busy periods, backlogs, holidays and staff absences
• Maintain accurate records of work, job completion and stock usage
• Monitor refurbishment centre and van stock, completing scheduled stock checks
• Organise transfers of refurbished machines to the distribution centre
• Communicate with planning, scheduling, stock and quality teams to resolve issues and maintain service levels
• Follow standard operating procedures and attend allocated jobs as agreed

Skills

Field service experience

Problem solving

Organisation

Communication

Attention to detail

Independent work

Driving licence

Job description

Cameron Clarke Associates t/a talent-finder in Redhill is seeking two Refurb & Field Service Technicians to refurbish water systems, install in homes and provide regional support. The roles are permanent, PAYE, based at the Redhill Refurb Centre, with big involvement switching between refurbishment and field work.

Full training will be provided; hours are Monday–Friday 8:30am–5:00pm, with occasional earlier starts.