Hybrid Recoveries Claims Handler (Non-Fault Motor)

Acorn Group; Sevenoaks; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Hybrid working options

Holiday entitlement up to 35 days

Job summary

Acorn Group in Sevenoaks is seeking a Recoveries Claims Handler to take end‑to‑end ownership of non‑fault motor insurance claims, balancing commercial outcomes with customer fairness. You will manage claims from start to finish, assess liability, and collaborate with suppliers and solicitors to drive timely settlements.

You will join a collaborative Recoveries team, receive ongoing technical training, and develop your expertise while contributing to continuous improvement and strong customer

Qualifications

• A good understanding of motor insurance, non‑fault processes, liability, and subrogation.
• Strong technical grounding with regulatory awareness.
• Confident negotiation and influencing skills.

Responsibilities

• Manage non‑fault repair, recovery, and uninsured loss claims from start to finish.
• Send allegations of liability to third parties and their insurers as part of progressing recovery claims.
• Assess liability, indemnity, and claim financials, making accurate and timely decisions.
• Keep files moving by identifying opportunities, managing risks, and avoiding delays.
• Maintain accurate and up‑to‑date reserves and claim records.
• Make recovery decisions to maximise outcomes and minimise costs.
• Instruct panel solicitors and engage suppliers to progress claims.
• Handle inbound calls from customers, third parties, and solicitors with clear communication.

Skills

Motor insurance knowledge

Non-fault processes

Negotiation skills

Job description

Acorn Group in Sevenoaks is seeking a Recoveries Claims Handler to take end‑to‑end ownership of non‑fault motor insurance claims, balancing commercial outcomes with customer fairness. You will manage claims from start to finish, assess liability, and collaborate with suppliers and solicitors to drive timely settlements.

You will join a collaborative Recoveries team, receive ongoing technical training, and develop your expertise while contributing to continuous improvement and strong customer