Hybrid Motor Recoveries Claims Specialist

The Acorn Group; Liverpool; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

The Acorn Group in Liverpool is seeking a Recoveries Claims Handler to own end-to-end non-fault motor claims, applying sound judgement and negotiation to drive fair outcomes for customers. You will manage your own caseload, assess liability and reserves, and collaborate with suppliers, partners, and solicitors to progress claims, balancing recoveries with customer fairness.

Salary £26,938–£28,648 per annum, plus up to £1,500 annual performance bonus after probation; 37.5 hours/week (Mon–Fri,

Qualifications

• Understanding of motor insurance processes and subrogation.
• Regulatory awareness and strong technical grounding.
• Confident negotiation and influencing abilities.

Responsibilities

• Manage non-fault repair, recovery, and uninsured loss claims from start to finish.
• Assess liability, indemnity, and claim financials, making timely decisions.
• Instruct panel solicitors when escalation or litigation is required.
• Balance commercial outcomes with customer fairness, ensure compliant progress.

Skills

Motor insurance

Non-fault processes

Liability

Regulatory awareness

Negotiation

Job description

The Acorn Group in Liverpool is seeking a Recoveries Claims Handler to own end-to-end non-fault motor claims, applying sound judgement and negotiation to drive fair outcomes for customers. You will manage your own caseload, assess liability and reserves, and collaborate with suppliers, partners, and solicitors to progress claims, balancing recoveries with customer fairness.

Salary £26,938–£28,648 per annum, plus up to £1,500 annual performance bonus after probation; 37.5 hours/week (Mon–Fri,