Hybrid Receptionist - Front Desk & Client Services

AFH Wealth Management; Bromsgrove; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Flexible working

Professional development

Pension

Loyalty bonus

Social events

Bonus scheme

Health & wellbeing

Discounts

Job summary

AFH Wealth Management's Bromsgrove Head Office is seeking a Receptionist to be the first point of contact, answer the switchboard, greet visitors and help keep meeting rooms and facilities well organised. You will also coordinate with the Office & Facilities team and manage room bookings and calendars.

This full-time, permanent role offers hybrid working and a clear shift pattern (7.45am–3.45pm, 9am–5pm, 10am–6pm, Monday–Friday).

Qualifications

• Demonstrable experience providing exceptional customer service.
• Effective organisational skills and ability to meet deadlines.
• Experience using Microsoft Word and Excel.
• Excellent interpersonal and communication skills.
• Keen eye for detail and accuracy.
• Flexible with shifts and working patterns.

Responsibilities

• Working with other Receptionists on a shift rotation pattern opening and closing reception.
• Meeting and greeting clients and visitors, offering refreshments.
• Maintaining a clean, tidy reception area and meeting rooms.
• Answering a busy switchboard and directing calls as appropriate.
• Maintaining the Outlook meeting room calendar and booking external rooms.
• Organising internal and external meetings including lunches and room setups.
• Reporting faults and maintenance issues to facilities team.

Skills

Customer service

Organisational skills

Deadline awareness

MS Word

MS Excel

Interpersonal skills

Attention to detail

Flexibility with shifts

Tools

Microsoft Word

Microsoft Excel

Job description

AFH Wealth Management's Bromsgrove Head Office is seeking a Receptionist to be the first point of contact, answer the switchboard, greet visitors and help keep meeting rooms and facilities well organised. You will also coordinate with the Office & Facilities team and manage room bookings and calendars.

This full-time, permanent role offers hybrid working and a clear shift pattern (7.45am–3.45pm, 9am–5pm, 10am–6pm, Monday–Friday).