Hybrid Public Sector Service Delivery Lead

Leonardo UK Ltd; West of England; Hybrid; GBP 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Time to recharge

Company pension

Flexible/ hybrid working

Training and development

Employee well-being support

Zusammenfassung

Leonardo UK Ltd. seeks a Service Delivery Manager to coordinate delivery of critical cyber and security services in a blended hybrid model, working across internal teams and with external suppliers.

This fixed-term role covers maternity leave for 12 months and focuses on delivering, maintaining, and improving platforms underpinning defence, government, and public sector services. You will drive service performance, governance and continuous improvement, ensuring operational readiness and trusted

Qualifikationen

• Experience supporting the delivery of business services in secure or complex environments.
• Understanding of service management frameworks (ITIL, DDaT) and operational governance.
• Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives.
• Familiarity with enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools.
• Strong communication skills across technical and non-technical audiences.
• Proactive mindset focused on customer satisfaction and service reliability.

Aufgaben

• Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations.
• Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover.
• Monitor service performance, identifying risks, issues, and opportunities for improvement.
• Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers.
• Facilitate service reviews, gathering feedback and contributing to service improvement plans.
• Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible.
• Contribute to service planning, supporting roadmap development and capability growth.
• Support team collaboration, sharing knowledge and contributing to a positive delivery culture.

Kenntnisse

ITIL / ITSM

Stakeholder management

Service delivery

Cloud platforms

Security & compliance

JIRA / ServiceNow

Active Directory

Agile / DevOps

Tools

JIRA

ServiceNow

Microsoft 365

Dynamics 365

Power Platform

Azure / AWS

Jobbeschreibung

Leonardo UK Ltd. seeks a Service Delivery Manager to coordinate delivery of critical cyber and security services in a blended hybrid model, working across internal teams and with external suppliers.

This fixed-term role covers maternity leave for 12 months and focuses on delivering, maintaining, and improving platforms underpinning defence, government, and public sector services. You will drive service performance, governance and continuous improvement, ensuring operational readiness and trusted