Service Delivery Manager - Hybrid, Secure Ops & Compliance

Leonardo S.p.A.; West of England; Hybrid; GBP 60,000 - 90,000; Part time

Benefits offered by this job

Flexi-days

Pension up to 15%

Mental health support

Online courses

Flexible benefits

Hybrid working

Job summary

Leonardo UK is seeking a Service Delivery Manager to own and coordinate essential business services across the UK operations. You will ensure services meet performance and compliance standards, work with multiple teams to resolve issues, and participate in service improvement initiatives that strengthen resilience with a customer-focused approach.

You’ll lead onboarding, transitions, and governance discussions, while maintaining accurate service documentation and contributing to roadmap

Qualifications

• Experience supporting the delivery of business services in secure or complex environments.
• Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance.
• Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives.
• Familiarity with business systems, identity management, and secure service principles.
• Strong communication skills across technical and non-technical audiences.
• A proactive mindset focused on customer satisfaction and service reliability.

Responsibilities

• Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations.
• Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover.
• Monitor service performance, identifying risks, issues, and opportunities for improvement.
• Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers.
• Facilitate service reviews, gathering feedback and contributing to service improvement plans.
• Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible.
• Contribute to service planning, supporting roadmap development and capability growth.
• Support team collaboration, sharing knowledge and contributing to a positive delivery culture.

Skills

Service delivery

Stakeholder management

ITIL

Security/compliance awareness

Communication skills

Tools

JIRA

ServiceNow

Power Automate

Job description

Leonardo UK is seeking a Service Delivery Manager to own and coordinate essential business services across the UK operations. You will ensure services meet performance and compliance standards, work with multiple teams to resolve issues, and participate in service improvement initiatives that strengthen resilience with a customer-focused approach.

You’ll lead onboarding, transitions, and governance discussions, while maintaining accurate service documentation and contributing to roadmap