Strategic Service Delivery Manager - Hybrid (Public Sector)
Leonardo UK Ltd
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Benefits offered by this job
Job summary
Leonardo UK is seeking a Service Delivery Manager to join the Cyber & Security Solutions Division on a 12-month fixed-term contract. You will lead delivery, maintenance, and improvement of platform and systems engineering solutions underpinning critical defence and public sector services, with hybrid working across UK sites.
The role requires strong governance, ITIL/DDaT knowledge, and experience coordinating across suppliers, with a focus on service reliability and customer satisfaction in
Qualifications
- Experience delivering services in secure or regulated environments such as defence or government.
Responsibilities
- Support the delivery of business services, ensuring performance and compliance.
- Coordinate service onboarding and transition with stakeholders.
- Monitor service performance and identify risks and improvement opportunities.
- Act as the point of contact for service-related issues and escalations.
- Facilitate service reviews and contribute to improvement plans.
- Maintain service documentation and operational procedures.
- Support roadmap development and capability growth.
- Foster cross-team collaboration and delivery culture.
Skills
Education
Tools
Job description
Leonardo UK is seeking a Service Delivery Manager to join the Cyber & Security Solutions Division on a 12-month fixed-term contract. You will lead delivery, maintenance, and improvement of platform and systems engineering solutions underpinning critical defence and public sector services, with hybrid working across UK sites.
The role requires strong governance, ITIL/DDaT knowledge, and experience coordinating across suppliers, with a focus on service reliability and customer satisfaction in
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