Hybrid Public Sector Account Manager - Growth & Strategy

SmartRecruiters, Inc.; Sevenoaks, Aldgate; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Office-based working

25 days annual leave

Private medical coverage

Wellbeing program

Wavenet Academy

Job summary

Wavenet is seeking a Hybrid Account Manager to lead a portfolio of public sector accounts, including schools, NHS organisations, and local authorities. You will cultivate long-term strategic relationships, drive digital transformation, and grow revenue across managed services, connectivity, cloud, cyber security, and professional services.

You will combine commercial acumen with a consultative approach to ensure exceptional service while helping customers achieve operational, educational,

Qualifications

• Proven experience in account management, customer success, or business development within IT/telecommunications or managed services.
• Strong ability to engage senior stakeholders and decision-makers.
• Excellent communication, presentation, and negotiation skills.
• Demonstrated ability to identify customer challenges and position consultative technology solutions.
• Strong commercial awareness with experience managing contract renewals, pipeline opportunities, and sales forecasts.
• Experience using CRM platforms such as HubSpot, Salesforce, or Microsoft Dynamics.
• Excellent organisational skills and the ability to manage multiple relationships.
• Self-motivated, proactive, and results-oriented with a focus on customer outcomes.
• Full UK driving licence and willingness to travel to customer sites.

Responsibilities

• Manage and develop a portfolio of 100+ public sector accounts, driving retention, revenue growth, and service adoption.
• Build trusted relationships with Headteachers, CFOs, CIOs, IT Directors, Business Managers, Digital Leads, and Procurement Teams.
• Develop strategic account plans aligned to priorities, funding cycles, and technology roadmaps.
• Identify and deliver upsell and cross-sell opportunities across managed IT services, cyber security, cloud, licensing, networking, and professional services.
• Conduct regular account reviews and executive business reviews with performance insights and risk plans.
• Act as the primary point of contact for assigned accounts and ensure high customer satisfaction.
• Collaborate with Service Delivery, Professional Services, Pre-Sales, Project Management, Renewals, and Bid Management teams.
• Maintain accurate customer records, pipeline opportunities, forecasts, and activity in HubSpot and systems.
• Share insights on market trends, funding initiatives, regulatory changes, and competition.
• Aim to exceed retention, growth, customer satisfaction, and revenue targets.

Skills

Account management

Relationship-building

Communication

Negotiation

Consultative selling

Commercial awareness

CRM experience

Organizational skills

Self-motivated

Travel willingness

Driving licence (UK)

Tools

HubSpot

Salesforce

Microsoft Dynamics

Job description

Wavenet is seeking a Hybrid Account Manager to lead a portfolio of public sector accounts, including schools, NHS organisations, and local authorities. You will cultivate long-term strategic relationships, drive digital transformation, and grow revenue across managed services, connectivity, cloud, cyber security, and professional services.

You will combine commercial acumen with a consultative approach to ensure exceptional service while helping customers achieve operational, educational,