Hybrid Project & Delivery Tools Lead

4695 Broadford; Manchester; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Pension 10% employer contributions

Onsite gym

Staff discount

Stream pay access

Virtual healthcare

24/7 support

Training & development

Cycle-to-work

Job summary

Co-op's Digital Technology & Data team seeks a Project and Delivery Tools Officer to own delivery tooling and support portfolio management. You’ll be the go-to expert for planning and tooling, helping teams use platforms effectively and consistently.

You’ll work closely with DT&D to improve processes and training, ensuring data quality and reporting readiness. You’ll create guidance, onboarding resources and training materials, drive adoption, and demonstrate the value of tooling

Qualifications

• Experience supporting, administering or improving project delivery tooling (Planview/KeyedIn, Sciforma, MS Project).
• Understanding of project, programme or portfolio delivery environments, including Agile and product-led ways of working.
• Strong relationship-building and stakeholder management skills across teams and levels.
• Experience with data, reporting or management information to support decision-making.
• Continuous improvement mindset with ability to translate opportunities into practical solutions.
• Strong organisational skills and ability to prioritise based on business value.
• Passion for learning, sharing knowledge and helping others succeed.

Responsibilities

• Lead the administration, configuration and continuous improvement of our project delivery and portfolio management tooling, currently Planview/KeyedIn, while helping shape the future evolution of our tooling landscape.
• Act as the subject matter expert, providing support and guidance to colleagues across DT&D.
• Act as a trusted adviser to project, programme and delivery teams, helping them identify the most effective ways to use delivery tooling to achieve their objectives.
• Create and maintain training materials, guidance and onboarding resources that help colleagues get the best from our tooling.
• Work with different user groups to identify opportunities to improve adoption, consistency and user experience.
• Help measure and demonstrate the value delivered through tooling improvements, automation and process optimisation, using data and insights to support continuous improvement.
• Help maintain high-quality data that supports effective reporting, forecasting and decision-making.
• Analyse feedback, usage trends and business needs to identify improvement opportunities and inform future development.
• Support the ongoing convergence of project and product tooling across the organisation.

Skills

Agile methodologies

Stakeholder management

Data reporting

Continuous improvement

Training & onboarding

Cross-team collaboration

Problem solving

Tools

Planview/KeyedIn

Sciforma

MS Project

Job description

Co-op's Digital Technology & Data team seeks a Project and Delivery Tools Officer to own delivery tooling and support portfolio management. You’ll be the go-to expert for planning and tooling, helping teams use platforms effectively and consistently.

You’ll work closely with DT&D to improve processes and training, ensuring data quality and reporting readiness. You’ll create guidance, onboarding resources and training materials, drive adoption, and demonstrate the value of tooling