Project and Delivery Tools Officer

Co-op Digital; Manchester; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Pension (up to 10%)

Onsite gym access

Employee discounts 30%

Job summary

Co-op Digital in Manchester is seeking a Project and Delivery Tools Officer to lead the administration and continuous improvement of our project delivery and portfolio management tooling, currently Planview/KeyedIn, while shaping future tooling.

You will support teams, build training materials, improve adoption, and help data quality for reporting and forecasting, with hybrid working between home and office.

Qualifications

• Experience supporting, administering or improving project delivery tooling
• Understanding of project, programme or portfolio delivery environments including Agile
• Strong relationship-building and stakeholder management skills
• Experience with data, reporting or MI to support decision-making
• Continuous improvement mindset with ability to implement practical solutions
• Strong organisational skills and prioritisation based on business value
• Passion for learning, sharing knowledge and helping others succeed

Responsibilities

• Lead the administration, configuration and continuous improvement of our project delivery and portfolio management tooling, currently Planview/KeyedIn
• Act as the subject matter expert, providing support and guidance to colleagues across DT&D
• Act as a trusted adviser to project, programme and delivery teams, helping them identify effective tooling usage
• Create and maintain training materials, guidance and onboarding resources
• Work with user groups to improve adoption, consistency and user experience
• Help measure value delivered through tooling improvements using data and insights
• Maintain high-quality data supporting reporting, forecasting and decision-making
• Analyse feedback and business needs to identify improvement opportunities and inform future development
• Support convergence of project and product tooling across the organisation

Skills

Agile methodologies

Stakeholder management

Data reporting

Continuous improvement

Organisational skills

Learning and knowledge sharing

Relationship building

Tools

Planview/KeyedIn

Sciforma

MS Project

Job description

Project and Delivery Tools Officer

£40,000 to £50,000 plus great benefits (Work Level 6A)

Manchester city centre - in this role you’ll work in a hybrid way splitting your time between home and the office as required for team days, meetings, and events (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy) .

We’re open to applications from people who may require flexible working arrangements. There’ll be an opportunity to discuss your flexible working requirements during the interview process, and at offer stage.

We’re reshaping our Digital, Technology and Data function for the future, creating new opportunities, strengthening our capability, and building clearer, more resilient ways of working so we can deliver even better services for our Co‑op, our colleagues, members and customers.

Why this role matters

This is an opportunity to help shape how DT&D delivers work across Co‑op. Rather than simply administering systems, you'll play a key role in improving the tools, processes and experiences that support teams every day. You'll have the chance to influence how delivery information is managed, reported and used, drive continuous improvement, and help colleagues get the most value from the platforms they rely on. If you're someone who enjoys solving problems, building relationships and turning ideas into practical improvements, this is a role where you can make a real impact.

What you’ll do

• Lead the administration, configuration and continuous improvement of our project delivery and portfolio management tooling, currently Planview/KeyedIn, while helping shape the future evolution of our tooling landscape
• Act as the subject matter expert, providing support and guidance to colleagues across DT&D
• Act as a trusted adviser to project, programme and delivery teams, helping them identify the most effective ways to use delivery tooling to achieve their objectives
• Create and maintain training materials, guidance and onboarding resources that help colleagues get the best from our tooling
• Work with different user groups to identify opportunities to improve adoption, consistency and user experience
• Help measure and demonstrate the value delivered through tooling improvements, automation and process optimisation, using data and insights to support continuous improvement
• Help maintain high-quality data that supports effective reporting, forecasting and decision‑making
• Analyse feedback, usage trends and business needs to identify improvement opportunities and inform future development
• Support the ongoing convergence of project and product tooling across the organisation

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• Experience supporting, administering or improving project delivery, portfolio management or similar tooling platforms (such as Planview/KeyedIn, Sciforma, MS Project, or similar)
• A good understanding of project, programme or portfolio delivery environments, including Agile and product‑led ways of working
• Strong relationship‑building and stakeholder management skills, with the ability to work effectively across different teams and levels of the organisation
• Experience working with data, reporting or management information to support decision‑making
• A continuous improvement mindset, with the ability to identify opportunities and turn them into practical solutions
• Strong organisational skills and the ability to prioritise work based on business value
• A passion for learning, sharing knowledge and helping others succeed

We know some people may hesitate to apply if they don’t meet every requirement. At Co‑op, we’re committed to building diverse and inclusive teams, so if you’re excited about this role but your experience doesn’t align perfectly, we still encourage you to apply.

Why Co‑op?

At Co‑op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• 30% discount on Co‑op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle‑to‑work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

Please note that we may close applications for this role early.