Hybrid Premises Admin & Reception Specialist

Wollborg Michelson Personnel Service Inc; Stoke-on-Trent; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Hybrid and flexible working

Local authority pension scheme

Professional development opportunities

Job summary

Stoke-on-Trent City Council is seeking an organised Enterprise Centre Premises Management Support Administrator to join the Corporate Property & Assets Team. This role supports day-to-day operation of Business Enterprise Centres, delivering admin, reception and customer support to tenants and visitors.

You will be part of a small team, ensuring a welcoming, professional environment and contributing to high-quality services for businesses across the city.

Qualifications

• Experience in an administrative or business support role.
• Excellent customer service and communication in a customer-facing environment.
• Strong organisational skills and ability to prioritise a busy workload.
• Good numeracy and literacy skills.
• Experience using Microsoft Word and Excel.
• Ability to work independently and as part of a team.
• Awareness of confidentiality, GDPR and handling information appropriately.
• Commitment to delivering high-quality services and positive outcomes for customers.

Responsibilities

• Provide a professional reception service and act as a first point of contact for tenants, visitors and enquiries.
• Deliver a wide range of administrative and clerical support functions for the Business Enterprise Centres.
• Manage incoming and outgoing correspondence and distribute mail to tenants.
• Maintain booking systems for meeting and conference facilities.
• Raise purchase orders, process invoices and support procurement activities through the council's financial systems.
• Liaise with suppliers, contractors and internal departments to support the delivery of services.
• Assist with licence agreements, tenant administration and associated documentation.
• Monitor stationery and office supplies to ensure sufficient stock levels are maintained.
• Support the preparation of reports, statistics, meeting information and minutes.
• Carry out daily site observations, reporting maintenance issues and arranging contractor access where required.
• Promote health and safety within the centres, including undertaking duties as a Fire Warden and First Aid Assistant following appropriate training.
• Ensure information is managed in accordance with GDPR and council procedures.

Skills

Administrative support

Customer service

Organisation

Time management

Communication

Teamwork

Confidentiality awareness

Tools

Microsoft Word

Microsoft Excel

Job description

Stoke-on-Trent City Council is seeking an organised Enterprise Centre Premises Management Support Administrator to join the Corporate Property & Assets Team. This role supports day-to-day operation of Business Enterprise Centres, delivering admin, reception and customer support to tenants and visitors.

You will be part of a small team, ensuring a welcoming, professional environment and contributing to high-quality services for businesses across the city.