Hybrid Portfolio Governance Coordinator

Close Brothers; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Close Brothers seeks a governance-focused professional to support the Customer Resolutions Portfolio Office. The role covers portfolio governance, risk and incident management, and cross-functional collaboration with Risk, Legal and Compliance to ensure robust controls and compliant delivery.

The successful candidate will drive governance improvements, manage stakeholders and maintain audit trails, contributing to safe, effective remediation programs across UK offices.

Qualifications

• Proven background in remediation programmes within financial services.
• Strong stakeholder management skills and proven ability to adapt to changing requirements.
• Track record in identifying and managing risk.
• Proven skills in managing incidents through to conclusion.
• Proven skills in problem-solving, organisation and communication.
• Knowledge of financial services regulatory agenda
• Attention to detail ensuring accuracy, clarity and compliance
• Strong understanding of governance frameworks

Responsibilities

• Governance across the Customer Resolutions team and forums.
• Plan and facilitate governance forums at Remediation Programme & Portfolio level.
• Ensure audit trails of actions and decisions, to withstand scrutiny.
• Report cross-remediation learnings, interdependencies and synergies.
• Drive improvements to governance structure and processes.
• Ensure risks and issues are effectively managed and communicated.
• Support the Customer Resolutions Senior Management Team in delivering strategic initiatives.
• Manage portfolio calendar and team mailbox/intranet setup.

Skills

Remediation programmes

Stakeholder management

Risk management

Governance frameworks

Incident management

Problem solving

Communication

Attention to detail

Tools

SharePoint

Job description

Close Brothers seeks a governance-focused professional to support the Customer Resolutions Portfolio Office. The role covers portfolio governance, risk and incident management, and cross-functional collaboration with Risk, Legal and Compliance to ensure robust controls and compliant delivery.

The successful candidate will drive governance improvements, manage stakeholders and maintain audit trails, contributing to safe, effective remediation programs across UK offices.