Senior Parts Advisor - KIA

Snows Motor Group Ltd; Basingstoke; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

30 days holiday (incl. BH)

Birthday day off

Pension scheme

Life Assurance

Employee Assistance Programme

Job summary

Snows Motor Group Ltd is seeking a Parts Advisor to join the KIA team based in Basingstoke and Newbury. The role focuses on satisfying customer requirements for parts, driving parts department growth, and delivering outstanding service.

Key duties include efficient handling of enquiries, accurate parts ordering, stock checks, and maintaining strong customer relationships. The position offers a competitive salary, training, and progression opportunities within Snows Motor Group.

Qualifications

• Technical qualification or proven experience with vehicle parts.
• Strong organisational skills and attention to detail.
• Able to communicate effectively with team and customers.

Responsibilities

• Respond to customer inquiries with a courteous, sales-focused approach and promote parts products and services.
• Ensure accurate ordering, stock checks, and location of parts; report discrepancies to the Service Manager.
• Handle returns and warranty items per process; ensure paperwork is complete.
• Pack and load parts for delivery or postal services; maintain records of prospect interactions.
• Maintain relationships with internal and external customers and update prospect records as needed.

Skills

Vehicle parts knowledge

PC & web literacy

Job description

Location Basingstoke & Newbury Kia (covering both parts departments) Region Surrey Category KIA - Basingstoke (SKB)
(Parts) Vacancy Type Permanent/Full Time Salary £27,000 - £36,000 OTE Competitive Salary (Uncapped) Job Summary

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group isan AM Top 50 automotive retailer covering 20brands across54franchises. Wedifferentiate ourselvesfromourcompetitorsby delivering an exceptional level of service toboth ourcustomers and manufacturingpartners. We are currently on the lookout for aParts Advisorto join ourKIAteam at Snows Group based in Basingstoke and Newbury.

Your day

TheParts Advisorrole is to satisfy all customer requirements regarding parts and increase all aspects of the parts departments business through structured direct selling.

Your day will include:

• Ensuring a prompt and courteous manner when dealing with customer enquiries, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for parts.
• Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Service Manager.
• Ensure the safe return of old exchange units and warranty items to the Parts Department, clean and drained of fluids. Make ready for credit return including all necessary paperwork.
• Ensure that all chargeable cases are handled correctly to avoid damage and are returned in a timely manner.
• Pack and load parts correctly to avoid damage or loss, for dispatch to customers via van delivery or postal/carrier services.
• Maintain a good working relationship with all internal and external customers updating prospect records as necessary.

Have you got what it takes?

• Able to plan, organise self and meet agreed work deadlines.
• Able to assimilate information quickly and provide considered responses.
• Attention to detail and maintains good, accurate quality of work.
• Technical Qualification or proven experience of working with vehicle parts.
• Abe to communicate effectively with team, manage external relationships and customer relationships.
• PC and web literate.

Hours of work:

Monday to Friday 08:00 - 18:00 (with 1 hour for lunch)

What is in it for you?

• Highly competitive salary and bonus scheme.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank Holidays, plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
• Birthday day off
• Discounted MOTs, Service and Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn and grow with Snows.
• Role dependant – tool box insurance

Thank you for applying to Snows.