Hybrid Operations Manager – International Freight Lead

DHL Asia Pacific Shared Services; Tamworth; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Free on-site parking

33 days annual leave

Pension with 8% employer contribution

4% employee contribution

Free confidential 24/7 GP consults

Retail and lifestyle discounts

Loans and savings schemes

Mortgage advice

Job summary

DHL Asia Pacific Shared Services is seeking an Operations Manager in Tamworth (Hybrid) to lead a high-profile customer operation. You will drive performance, build strong customer relationships, and lead a high-performing team on a key contract.

Typical duties include carrier performance management, escalation handling, and delivering value across transport and logistics solutions, while ensuring compliance and continuous improvement across the account.

Qualifications

• Previous International Air freight experience is essential
• Experience in multi modal transport operations (Courier, Road, Air & Sea), freight forwarding - DGF / Express / Freight
• Proven supervisory or management experience within a logistics environment
• Customer relationship management skills
• Excellent communication skills - Verbal and written
• Demonstrable record of service improvement through innovation and delivery of Value Creation opportunities
• Cultural awareness - will be dealing with providers from / in all over the world

Responsibilities

• Build and maintain strong partnerships with carriers and service providers, driving performance, compliance, and long-term supply chain success
• Liaising directly with DHL entities, such as DHL Global Forwarding and DHL Express around international air freight requirements
• Lead carrier performance management through KPI monitoring, service reviews, and continuous improvement initiatives to exceed customer expectations
• Act as the key operational escalation point, ensuring the timely resolution of issues while maintaining exceptional customer service standards
• Develop trusted relationships with customers at all levels, presenting operational solutions and recommendations with professionalism and commercial awareness
• Lead, coach, and motivate operational and administrative teams, fostering a culture of engagement, accountability, and high performance
• Drive productivity, cost control, and process improvement initiatives through data analysis, forecasting, and the implementation of innovative supply chain solutions
• Support the design, validation, and implementation of transport and logistics solutions, working closely with customers, finance, carriers, and internal stakeholders to deliver value and profitability
• Ensure full compliance with corporate, legislative, and operational standards, promoting best practice, continuous improvement, and operational excellence across the account

Job description

DHL Asia Pacific Shared Services is seeking an Operations Manager in Tamworth (Hybrid) to lead a high-profile customer operation. You will drive performance, build strong customer relationships, and lead a high-performing team on a key contract.

Typical duties include carrier performance management, escalation handling, and delivering value across transport and logistics solutions, while ensuring compliance and continuous improvement across the account.