Global Freight Operations Leader (Hybrid)

DHL Supply Chain; Tamworth; Hybrid; Confidential; Full time

Benefits offered by this job

Free on-site parking

33 days annual leave

Pension with 8% employer + 4% employee

GP consultations 24/7

Job summary

DHL Supply Chain in Tamworth is seeking an Operations Manager on a hybrid basis. You will lead a high-profile customer operation, drive performance, build strong relationships, and coach a high-performing team on a key contract.

Your typical day includes coordinating with carriers and service providers, monitoring KPIs, leading improvement initiatives, resolving escalations, and ensuring compliance with standards and safety while delivering value and profitability for the client.

Qualifications

• International air freight experience is essential.
• Experience in multi modal transport operations (Courier, Road, Air & Sea).
• Proven supervisory or management experience within a logistics environment.
• Customer relationship management skills required.
• Excellent communication skills - Verbal and written.
• Demonstrable record of service improvement through innovation and delivery of Value Creation opportunities.
• Cultural awareness - dealing with providers globally.

Responsibilities

• Build and maintain partnerships with carriers and service providers to drive performance and compliance.
• Liaise with DHL entities on international air freight requirements.
• Lead carrier performance management through KPI monitoring and reviews.
• Act as the operational escalation point ensuring timely resolution while maintaining service standards.
• Develop trusted relationships with customers and present operational recommendations.
• Lead, coach and motivate operational and administrative teams.
• Drive productivity, cost control and process improvements through data analysis.

Skills

International air freight experience

Multi-modal transport operations

People management

Customer relationship management

Communication skills

Innovation and value creation

Cultural awareness

Job description

DHL Supply Chain in Tamworth is seeking an Operations Manager on a hybrid basis. You will lead a high-profile customer operation, drive performance, build strong relationships, and coach a high-performing team on a key contract.

Your typical day includes coordinating with carriers and service providers, monitoring KPIs, leading improvement initiatives, resolving escalations, and ensuring compliance with standards and safety while delivering value and profitability for the client.