Head of 4PL Control Tower — Global Transport Leadership

DHL Group; Tamworth; Hybride; GBP 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Company car or allowance

26 days annual leave plus bank holiday

Pension 8% employer + 4% employee

Free confidential GP consultations

Retail and lifestyle discounts

Affordable loans and mortgage advice

Résumé du poste

DHL Supply Chain Tamworth is seeking a Head of Account - 4PL Control Tower to orchestrate complex transport networks across regions, carriers and modes, leading a high-performing team and acting as the strategic link between customer and operations.

You will own key customer relationships, influence strategic decisions, drive continuous improvement, and deliver commercial performance through operational excellence within a Lead Logistics Partner (LLP) environment, shaping transport and warehouse

Qualifications

• Leadership experience in transport/logistics or 4PL/LLP environments.
• Knowledge of road, sea, and air freight.
• Ability to build trusted customer relationships and develop account strategies.
• Experience managing budgets, P&L, forecasts, and financial performance.
• Ability to interpret financial and operational data for senior stakeholders.
• Proven track record delivering growth and operational excellence.

Responsabilités

• Lead customer review meetings with operational updates, performance insights, and strategic recommendations.
• Review transport performance across road, sea and air networks to meet service, cost and quality targets.
• Manage and develop the 4PL Control Tower team with engagement and accountability.
• Analyse performance, budgets, P&L results, forecasts and profitability opportunities.
• Collaborate with customers, carriers and internal stakeholders to resolve challenges.
• Identify value creation initiatives to improve service, reduce costs and enhance performance.
• Support strategic projects, network optimisation and growth opportunities within the account.

Connaissances

Leadership experience

Multimodal transport knowledge

Stakeholder management

Budget & P&L management

Financial analysis

Growth and continuous improvement

Cross-border operations

Description du poste

DHL Supply Chain Tamworth is seeking a Head of Account - 4PL Control Tower to orchestrate complex transport networks across regions, carriers and modes, leading a high-performing team and acting as the strategic link between customer and operations.

You will own key customer relationships, influence strategic decisions, drive continuous improvement, and deliver commercial performance through operational excellence within a Lead Logistics Partner (LLP) environment, shaping transport and warehouse