Hybrid Operations Lead for Complex Care & Growth

Active Care Group; Shaldon; Hybrid; GBP 35,000 - 48,000; Part time

Benefits offered by this job

25 days plus bank holidays

Birthday off

Benefits Hub access and training

Active Reward App

Employee Assistance Programme

Nest Personal Pension

Medicash Health Plan

Active Awards programme

Enhanced Sick & Maternity Pay

Refer a Friend up to £1500

Job summary

Active Care Group is seeking an experienced Operations Manager for West Country Case Management, part of the UK's leading provider of complex care and rehabilitation services. This role is 20-30 hours per week with hybrid working.

You will lead day-to-day operational management, drive improvements, manage stakeholder relationships, and support strategic growth while ensuring quality standards and regulatory compliance across our services.

Qualifications

• Experience in an Operations Manager or similar leadership role.
• Experience within healthcare, case management, social care or a regulated environment.
• Strong organisational, planning and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Commercial awareness and experience supporting business performance.
• A proactive approach with the ability to lead change and drive continuous improvement.
• A passion for supporting teams to deliver outstanding client outcomes.

Responsibilities

• Lead the day-to-day operational management of the business.
• Support the delivery of strategic business objectives and growth plans.
• Develop and improve operational systems, processes and ways of working.
• Provide leadership and support to colleagues across the organisation.
• Monitor business performance, reporting and key operational metrics.
• Ensure compliance with company policies, regulatory requirements and quality standards.
• Manage stakeholder relationships with internal teams and external partners.
• Support financial administration, resource planning and business performance initiatives.
• Foster a positive, inclusive and high-performing culture.

Skills

Operations leadership

Healthcare experience

Stakeholder management

Change management

Job description

Active Care Group is seeking an experienced Operations Manager for West Country Case Management, part of the UK's leading provider of complex care and rehabilitation services. This role is 20-30 hours per week with hybrid working.

You will lead day-to-day operational management, drive improvements, manage stakeholder relationships, and support strategic growth while ensuring quality standards and regulatory compliance across our services.