Hybrid Operations Leader – Complex Care Growth

Active Care Group; Bishopsteignton; Hybrid; GBP 40,000 - 60,000; Part time

Benefits offered by this job

25 days holiday

Bank holidays

Birthday off

Training & development opportunities

Employee Assistance Programme

Nest Pension

Medicash Health Plan

Refer a Friend up to £1500

Job summary

West Country Case Management, part of Active Care Group, is seeking an experienced Operations Manager to join its leadership team. The role oversees daily operations, supports strategic growth, and ensures compliant, high-quality client services in a regulated healthcare environment.

The position is 20-30 hours per week with hybrid working. You will lead processes, monitor performance, manage stakeholders, and drive continuous improvement to deliver outstanding client outcomes.

Qualifications

• Previous experience in an Operations Manager or similar leadership role.
• Experience within healthcare, case management, social care or a regulated environment.
• Strong organisational, planning and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Commercial awareness and experience supporting business performance.
• A proactive approach with the ability to lead change and drive continuous improvement.
• A passion for supporting teams to deliver outstanding client outcomes.

Responsibilities

• Lead the day-to-day operational management of the business.
• Support the delivery of strategic business objectives and growth plans.
• Develop and improve operational systems, processes and ways of working.
• Provide leadership and support to colleagues across the organisation.
• Monitor business performance, reporting and key operational metrics.
• Ensure compliance with company policies, regulatory requirements and quality standards.
• Manage stakeholder relationships with internal teams and external partners.
• Support financial administration, resource planning and business performance initiatives.
• Foster a positive, inclusive and high-performing culture.

Skills

Leadership

Stakeholder management

Communication

Problem solving

Job description

West Country Case Management, part of Active Care Group, is seeking an experienced Operations Manager to join its leadership team. The role oversees daily operations, supports strategic growth, and ensures compliant, high-quality client services in a regulated healthcare environment.

The position is 20-30 hours per week with hybrid working. You will lead processes, monitor performance, manage stakeholders, and drive continuous improvement to deliver outstanding client outcomes.