Hybrid Operations & Admin Specialist: Drive Service Excellence

Cambridge University Press & Assessment; Hartford; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

28 days annual leave

Private medical and disability cover

Discretionary annual bonus

Group personal pension

Life assurance

Green travel schemes

Job summary

Cambridge University Press & Assessment is seeking an organised administrator to deliver agreed operational processes, champion customer service and adapt to changing priorities. You will collaborate with Cambridge International and other parts of the organisation to achieve common goals and deliver world-class assessments.

Join a team where attention to detail and adaptability matter. The role is hybrid, with 40–60% of time spent face-to-face at our location; we welcome adjustments for

Qualifications

• Proactive, adaptable, who thrives in a changing environment and learns new tasks quickly.
• Experienced in administrative work, ideally in a busy setting.
• Strong prioritisation, attention to detail and communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Collaborative and approachable, with the ability to build strong working relationships.
• Is comfortable with regular changes in working practices.

Responsibilities

• Complete varied operational processes accurately and on time.
• Provide excellent customer service to internal and external stakeholders.
• Share best practice to identify and implement process improvements.

Skills

Proactive

Adaptable

Prioritisation

Communication

Microsoft Office

Collaboration

Tools

SAP

PowerBI

Cambridge Exams

Job description

Cambridge University Press & Assessment is seeking an organised administrator to deliver agreed operational processes, champion customer service and adapt to changing priorities. You will collaborate with Cambridge International and other parts of the organisation to achieve common goals and deliver world-class assessments.

Join a team where attention to detail and adaptability matter. The role is hybrid, with 40–60% of time spent face-to-face at our location; we welcome adjustments for