Operations Support Administrator

Cambridge University Press & Assessment; Hartford; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

28 days annual leave

Private medical and disability cover

Discretionary annual bonus

Group personal pension

Life assurance

Green travel schemes

Job summary

Cambridge University Press & Assessment is seeking an organised administrator to deliver agreed operational processes, champion customer service and adapt to changing priorities. You will collaborate with Cambridge International and other parts of the organisation to achieve common goals and deliver world-class assessments.

Join a team where attention to detail and adaptability matter. The role is hybrid, with 40–60% of time spent face-to-face at our location; we welcome adjustments for

Qualifications

• Proactive, adaptable, who thrives in a changing environment and learns new tasks quickly.
• Experienced in administrative work, ideally in a busy setting.
• Strong prioritisation, attention to detail and communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Collaborative and approachable, with the ability to build strong working relationships.
• Is comfortable with regular changes in working practices.

Responsibilities

• Complete varied operational processes accurately and on time.
• Provide excellent customer service to internal and external stakeholders.
• Share best practice to identify and implement process improvements.

Skills

Proactive

Adaptable

Prioritisation

Communication

Microsoft Office

Collaboration

Tools

SAP

PowerBI

Cambridge Exams

Job description

You'll take ownership of delivering agreed operational processes, champion excellent customer service, and thrive in an environment where priorities can change quickly. Collaboration is key—you'll work closely with colleagues across Cambridge International and other parts of the organisation, sharing knowledge and building strong working relationships to achieve common goals. This role offers variety, challenge, and the chance to make a real impact on our ability to deliver world-class assessments. Additional responsibilities and accountabilities include:

• Complete varied operational processes accurately and on time.
• Provide excellent customer service to internal and external stakeholders.
• Share best practice to identify and implement process improvements.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

Join a team that keeps education moving—you’ll use your attention to detail and adaptability to help deliver world-class qualifications to learners worldwide.

To be successful in the role, you will be:

• Proactive, adaptable, who thrives in a changing environment and learns new tasks quickly.
• Experienced in administrative work, ideally in a busy setting.
• Strong prioritisation, attention to detail and communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Collaborative and approachable, with the ability to build strong working relationships.
• Is comfortable with regular changes in working practices.

If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:

• Experience using SAP systems or Cambridge exam platforms.
• Familiarity with PowerBI or other data analysis tools.
• Previous experience in an education or assessment environment.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

2 short role-related tasks to be completed either before or during the interview – to be confirmed at invitation to interview.

Final stage interview: either in person at our offices in Cambridge or via MS Teams – to be confirmed at invitation to interview.

If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.

Why join us

Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together.

We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition. Please note that Cambridge University Press & Assessment will not ordinarily be able to provide sponsorship for vacancies of less than 12-months in duration. Applicants must therefore have an existing right to work in the UK to be eligible for this position.

Rewards and benefits

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes