Operations Support Administrator - 7649

Cambridge University Press; Cambridge; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

28 days annual leave

Private medical

Discretionary annual bonus

Group personal pension

Life assurance

Green travel schemes

Job summary

Cambridge University Press & Assessment in Cambridge is seeking an Operations Support Administrator to provide flexible administrative support across Education Operations during peak periods. You’ll rotate between teams, ensuring timely completion of tasks and supporting operational resilience.

You’ll take ownership of delivering agreed operational processes, champion excellent customer service, and thrive in an environment where priorities can change quickly.

Qualifications

• Experience in administrative work, ideally in a busy setting.
• Proactive and adaptable, thriving in a changing environment.
• Strong prioritisation, attention to detail and communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Collaborative and approachable with strong relationship-building abilities.

Responsibilities

• Complete varied operational processes accurately and on time.
• Provide excellent customer service to internal and external stakeholders.
• Share best practices to identify and implement process improvements.

Skills

Attention to detail

Adaptable

Administrative work

Microsoft Office

Communication

Collaborative

Tools

SAP

Cambridge exam platforms

PowerBI

Job description

Job Title: Operations Support Administrator

Salary: £24,900 – £28,650

Location: Cambridge, UK – Hybrid (40–60% time in Cambridge office)

Contract: Fixed-term (1 year)

Hours: Full time, 35 hours per week

Join a team that keeps education moving—your attention to detail and adaptability will help deliver world-class qualifications to learners worldwide.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

We're looking for an Operations Support Administrator to provide flexible administrative support across our Education Operations teams during peak periods. You'll rotate between teams, ensuring timely and accurate completion of tasks and supporting operational resilience.

About the role

You’ll take ownership of delivering agreed operational processes, champion excellent customer service, and thrive in an environment where priorities can change quickly. Collaboration is key—you’ll work closely with colleagues across Cambridge International and other parts of the organisation, sharing knowledge and building strong working relationships to achieve common goals. This role offers variety, challenge, and the chance to make a real impact on our ability to deliver world-class assessments.

Additional responsibilities and accountabilities include:

• Complete varied operational processes accurately and on time.
• Provide excellent customer service to internal and external stakeholders.
• Share best practice to identify and implement process improvements.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

About You

To be successful in the role, you will be:

• Proactive, adaptable, who thrives in a changing environment and learns new tasks quickly.
• Experienced in administrative work, ideally in a busy setting.
• Strong prioritisation, attention to detail and communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Collaborative and approachable, with the ability to build strong working relationships.
• Is comfortable with regular changes in working practices.

• Experience using SAP systems or Cambridge exam platforms.
• Familiarity with PowerBI or other data analysis tools.
• Previous experience in an education or assessment environment.

For a detailed job description, please refer to the link at the bottom of the advert on our careers site.

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.

Please note that Cambridge University Press & Assessment will not ordinarily be able to provide sponsorship for vacancies of less than 12-months in duration. Applicants must therefore have an existing right to work in the UK to be eligible for this position.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We aim to support candidates by making our interview process clear and transparent. We review applications on an ongoing basis, with a closing date for all applications being 20 October 2026. Interviews are due to be scheduled in the week commencing 26 October 2026. However, interviews may be held before the closing date and we therefore reserve the right to close the campaign early, so please do not delay in submitting your application.

If you are shortlisted and progressed through the stages, you can expect:

• 2 short role-related tasks to be completed either before or during the interview – to be confirmed at invitation to interview.
• Final stage interview: either in person at our offices in Cambridge or via MS Teams – to be confirmed at invitation to interview.

If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us

Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.