Hybrid Operational Excellence Training Specialist

JSS; Slough; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

JSS in London is seeking a Training & Operational Excellence Specialist to partner with HR, senior leadership and business units to design and deliver training across Underwriting, Operations, Claims and Finance.

You will develop comprehensive training programmes, manage governance and version control, and act as SME for new processes and change initiatives. This hybrid role requires strong analytics and stakeholder engagement.

Qualifications

• Strong experience developing and delivering complex training programmes and materials.
• Experience delivering project, transformation or change-related training to varied audiences.
• Experience within commercial insurance, ideally with knowledge of Underwriting and/or Claims processes.
• Knowledge and practical experience of operational excellence, process improvement or business process management.

Responsibilities

• Partner with HR, senior leadership, Underwriting and Transformation teams to identify training needs and capability gaps.
• Develop comprehensive training plans, materials, process guides and supporting resources.
• Deliver training to a range of audiences across Underwriting, Operations, Claims, Finance and other business areas.
• Create bespoke training programmes for new processes, change initiatives and new starters.
• Maintain and update existing training materials, ensuring appropriate version control and governance.
• Act as a Subject Matter Expert (SME) in the development of new processes, procedures and operational guides.
• Support project and change teams with the creation and rollout of training for new initiatives.
• Monitor training completion, engagement and effectiveness across multiple locations.
• Produce detailed management information, analysis and reports relating to training deployment, completion and effectiveness.
• Ensure activities comply with relevant legal, regulatory and governance requirements.

Skills

Training delivery

Curriculum development

Stakeholder management

Project management

Data analysis

Interpersonal skills

MS Office

PowerPoint

Communication skills

Regulatory awareness

Tools

PowerPoint

Excel

Word

Job description

JSS in London is seeking a Training & Operational Excellence Specialist to partner with HR, senior leadership and business units to design and deliver training across Underwriting, Operations, Claims and Finance.

You will develop comprehensive training programmes, manage governance and version control, and act as SME for new processes and change initiatives. This hybrid role requires strong analytics and stakeholder engagement.