Operational Excellence Trainer

JSS; Slough; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

JSS in London is seeking a Training & Operational Excellence Specialist to partner with HR, senior leadership and business units to design and deliver training across Underwriting, Operations, Claims and Finance.

You will develop comprehensive training programmes, manage governance and version control, and act as SME for new processes and change initiatives. This hybrid role requires strong analytics and stakeholder engagement.

Qualifications

• Strong experience developing and delivering complex training programmes and materials.
• Experience delivering project, transformation or change-related training to varied audiences.
• Experience within commercial insurance, ideally with knowledge of Underwriting and/or Claims processes.
• Knowledge and practical experience of operational excellence, process improvement or business process management.

Responsibilities

• Partner with HR, senior leadership, Underwriting and Transformation teams to identify training needs and capability gaps.
• Develop comprehensive training plans, materials, process guides and supporting resources.
• Deliver training to a range of audiences across Underwriting, Operations, Claims, Finance and other business areas.
• Create bespoke training programmes for new processes, change initiatives and new starters.
• Maintain and update existing training materials, ensuring appropriate version control and governance.
• Act as a Subject Matter Expert (SME) in the development of new processes, procedures and operational guides.
• Support project and change teams with the creation and rollout of training for new initiatives.
• Monitor training completion, engagement and effectiveness across multiple locations.
• Produce detailed management information, analysis and reports relating to training deployment, completion and effectiveness.
• Ensure activities comply with relevant legal, regulatory and governance requirements.

Skills

Training delivery

Curriculum development

Stakeholder management

Project management

Data analysis

Interpersonal skills

MS Office

PowerPoint

Communication skills

Regulatory awareness

Tools

PowerPoint

Excel

Word

Job description

Job role: Training & Operational Excellence Specialist

Function: Operations & Technology

Reporting to: Operational Excellence Lead

Location: London

**3 days a week on site in London, 2 days remote working**

Key Responsibilities

• Partner with HR, senior leadership, Underwriting and Transformation teams to identify training needs and capability gaps.
• Develop comprehensive training plans, materials, process guides and supporting resources.
• Deliver training to a range of audiences across Underwriting, Operations, Claims, Finance and other business areas.
• Create bespoke training programmes for new processes, change initiatives and new starters.
• Maintain and update existing training materials, ensuring appropriate version control and governance.
• Act as a Subject Matter Expert (SME) in the development of new processes, procedures and operational guides.
• Support project and change teams with the creation and rollout of training for new initiatives.
• Monitor training completion, engagement and effectiveness across multiple locations.
• Analyse training results and feedback, identify areas for improvement and implement appropriate changes.
• Produce detailed management information, analysis and reports relating to training deployment, completion and effectiveness.
• Support audit activity and the completion of relevant audit actions.
• Work with the wider Operational Excellence team to identify opportunities to simplify and improve processes, controls and ways of working.
• Support training and process requirements involving third-party service providers and contracted partners.
• Ensure activities comply with relevant legal, regulatory and governance requirements.
• Undertake additional operational excellence activities appropriate to the role.

Skills & Experience

• Strong experience developing and delivering complex training programmes and materials.
• Experience delivering project, transformation or change-related training to varied audiences.
• Excellent attention to detail and strong organisational skills.
• Experience within commercial insurance, ideally with knowledge of Underwriting and/or Claims processes.
• Knowledge and practical experience of operational excellence, process improvement or business process management.
• Strong analytical skills with the ability to interpret results and recommend improvements.
• Experience producing management reports and written analysis.
• Strong Microsoft Office skills, particularly PowerPoint, Word and Excel.
• Excellent interpersonal, presentation and communication skills.
• A proactive approach with the ability to manage multiple priorities and stakeholders.
• An understanding of relevant regulatory and legal requirements within a regulated environment.

What We're Looking For

This opportunity would suit an experienced Training Specialist, Learning & Development professional, Operational Excellence Specialist or Change Training professional who enjoys combining training delivery with process improvement.

You’ll be comfortable working with stakeholders at different levels of an organisation, translating complex processes into clear and engaging training materials, and using data and feedback to continually improve how training is delivered.