Client Service Trainer – Commercial Risk

Aon; Bristol; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Inclusive workforce initiatives

Global Wellbeing Days

Job summary

A global insurance leader is seeking a Client Service Trainer for their operational teams. This role involves designing and delivering impactful training within a hybrid environment, utilizing the 70/20/10 learning model. Ideal candidates will have a strong background in training within regulated environments, particularly in insurance, and the ability to work collaboratively across diverse teams. Join to play a key role in enhancing client service outcomes and foster a culture of continuous development.

Qualifications

• Proven experience designing and delivering impactful training in a regulated environment.
• Experience in the insurance industry or FCA-regulated environments.
• Confidence in collaborating across onshore and offshore teams.

Responsibilities

• Design and deliver engaging training.
• Champion the 70/20/10 learning model.
• Identify capability gaps and develop training solutions.

Skills

Experienced Business Trainer

Confident in global and cross-functional teams

Strong understanding of insurance

Excellent presentation skills

Practical and adaptable

Resilient and organized

Job description

Client Service Trainer – Commercial Risk

Join to apply for the Client Service Trainer – Commercial Risk role at Aon.

Hybrid role based from any Aon Commercial Risk office in the UK (Manchester, Leeds, Liverpool, Glasgow, Edinburgh, Bristol, Birmingham, Redhill or Chelmsford). Regular travel to other UK offices is required.

About The Role

We are looking for a skilled Client Service Trainer with proven experience designing and delivering impactful training in a regulated environment, ideally within the insurance industry or another FCA‑regulated environment. Bring strong knowledge of client service, client risk and operational processes, and feel confident working in a matrix environment with cross‑function teams both onshore and offshore.

You will champion and embed the 70/20/10 learning model, fostering a culture where colleagues learn through experience, collaboration and structured development. Your work will help shape how our Client Service teams deliver outstanding outcomes for our clients and insurer partners.

What The Day Will Look Like

• Design and deliver engaging, non‑technical training that strengthens colleagues’ understanding of client risk and supports exceptional client service.
• Champion the 70/20/10 learning model, embedding continuous development into everyday practice.
• Partner with Client Service Leads, Technical Training, HR and Commercial Risk leadership to identify capability gaps, develop training solutions and measure their effectiveness.
• Maintain up‑to‑date training materials reflecting process changes, system updates, regulatory requirements and evolving business needs.
• Identify and report training needs, trends and emerging risks, ensuring appropriate action is taken quickly.
• Support leaders in developing high‑performing, well‑trained, motivated teams who follow best‑practice processes and deliver consistently high standards.

How This Opportunity Is Different

You’ll be joining the DES team at a pivotal time as we continue to embed our Pod Team structure, a collaborative model where colleagues in the UK and India work together seamlessly to deliver excellent service across client portfolios.

As a Client Service Trainer You Will

• Strengthen shared ways of working across locations and time zones.
• Design training that supports collaboration, communication and accountability within and between Pods.
• Help colleagues bring Aon United to life in every client interaction.

Skills and Experience That Will Lead To Success

• Experienced Business Trainer with a background in insurance or other regulated environments.
• Confident working in global and cross‑functional teams, including offshore collaboration.
• Strong understanding of insurance, client service and client risk.
• Excellent presentation and facilitation skills, with the confidence to engage groups at all levels.
• Practical, solutions‑focused and adaptable in a changing environment.
• Resilient, organised and able to manage competing priorities.

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• General Business, Analyst, and Customer Service

Equal Employment Opportunity

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.