Hybrid Office Administrator — Training & Growth

Healthcare Plus Homecare Services Ltd; Cumnock; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Generous annual leave

Hybrid working

Employee Assistance Programme

Mauve Academy access

Annual training allowance

Eye care benefit

Job summary

Healthcare Plus Homecare Services Ltd is seeking an Office Administrator to support our Cumnock office, serving Local Authority and Private Clients with efficient administrative services. You will handle calls, update records, assist with inquiries, and help maintain website visibility.

This role offers full training, generous benefits, and a hybrid working arrangement. We emphasise dignity, respect, and team collaboration while adhering to regulatory standards in Scotland.

Responsibilities

• Provide efficient, professional and friendly Office Administrator service in the Cumnock office for Local Authority and Private Clients.
• In time, act as on-call person answering queries from the public, existing clients and Local Authorities.
• Provide high-standard administrative support to customers, clients, and staff in a non-judgemental manner.
• Answer telephones politely, take accurate messages, and handle them efficiently.
• Assist with client or Local Authority queries and respond promptly.
• Ensure website content and services are clearly visible and updated weekly.
• Make weekly staff and client calls to monitor service quality.
• Collaborate with the Managing Director and Supervisor and flag issues promptly.
• Maintain written records including financial records and client receipts.
• Perform general office duties: filing, photocopying, and keeping the office tidy.
• Greet external visitors professionally.
• Use in-house software daily and show enthusiasm to learn.
• Interact with clients with dignity, choice and respect.
• Work as part of a team and uphold service standards for our clients and their families.
• Adhere to Scotland regulatory bodies (e.g., Disclosure Scotland) and keep training up-to-date.
• Be an ambassador for Healthcare Plus, delivering high-quality care at all times.
• Full training will be provided.
• Healthcare Plus are an Equal Opportunities Employer.

Job description

Healthcare Plus Homecare Services Ltd is seeking an Office Administrator to support our Cumnock office, serving Local Authority and Private Clients with efficient administrative services. You will handle calls, update records, assist with inquiries, and help maintain website visibility.

This role offers full training, generous benefits, and a hybrid working arrangement. We emphasise dignity, respect, and team collaboration while adhering to regulatory standards in Scotland.