Hybrid Network Engineer Apprentice - Level 4 Cyber

The ITP; Stratford-upon-Avon; Hybrid; GBP 18,000 - 20,000; Full time

Job summary

The ITP in Stratford-upon-Avon is offering a Network Engineer Apprentice role within a Level 4 Cyber Apprenticeship. The 15-month programme includes hybrid working with travel to customers, and a salary of £18,000–£20,000.

The apprentice will support the communications team, learn provisioning journeys from sales to live service, monitor network events, and gain hands-on experience while working toward industry qualifications.

Qualifications

• Excellent verbal and written communications skills.
• Problem solving aptitude with inquisitiveness.
• Proficient in MS Office tools (Word, Excel, PowerPoint).
• Understanding of network topologies is advantageous.
• Full UK driving licence with access to own car.
• Experience with Fortinet or Juniper products would be an advantage.

Responsibilities

• Support the activities of the company’s communications and their customers.
• Understand the provisioning journey from sales to live service.
• Monitor logging of network events and ensure actions are taken by senior team.
• Review incidents to assess their urgency and escalate when necessary.
• Learn to monitor, manage and configure networking tools.
• Work with senior members to identify root cause and prevent recurrence.
• Provide guidance to customers as required.
• Ensure timely responses to support tickets to drive customer satisfaction.
• Be an ambassador for our Company’s Communications.
• Collaborate with the team in pursuit of service excellence.
• Take low level certifications to become familiar with technology.

Skills

Verbal and written communications

Problem solving

MS Office

Working under pressure

Willingness to travel

Tools

Fortinet

Juniper

Job description

The ITP in Stratford-upon-Avon is offering a Network Engineer Apprentice role within a Level 4 Cyber Apprenticeship. The 15-month programme includes hybrid working with travel to customers, and a salary of £18,000–£20,000.

The apprentice will support the communications team, learn provisioning journeys from sales to live service, monitor network events, and gain hands-on experience while working toward industry qualifications.