Hybrid MPAN Support Coordinator - Customer Service

Alternative Networks (now part of Daisy Group); Crawley; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 Days Annual Leave

Reservist Leave

Personal Pension Plan

Tenancy Loan Deposit Scheme

Season Ticket Loan

Cycle to Work

Home & Tech

Green Car Leasing Schemes

Occupational Health support

Switched On - discounts

Discounted gym membership

Employee Assistance Programme

Job summary

UK Power Networks in Crawley seeks a Customer Service Co-ordinator to support the MPAN Management Team in delivering high-quality customer service for new MPANs. You will work with customers and suppliers to assess requests for Import & Export MPANs following industry guidelines and company policy.

After training, you will manage requests end-to-end, ensuring compliant, accurate MPAN creation while maintaining strong relationships and delivering value in a regulated environment.

Qualifications

• GCSE English and a numerate discipline (e.g., mathematics or engineering) are required.
• Experience in a customer service or engineering role is expected.
• Experience in managing customer relationships with strong negotiation and service skills.
• Ability to provide detailed troubleshooting and resolutions and a commitment to continuous improvement.
• Knowledge of confidentiality and GDPR is preferred.
• Knowledge of Connections, Competition in Connections and the UK Power Networks geographic area is advantageous.

Responsibilities

• Coordinate incoming MPAN requests from Customers and Electricity Suppliers by phone, email, and workflows.
• Undertake initial analysis of requests and seek supporting evidence as necessary.
• Take ownership of the Customer relationship, maintaining high levels of customer service and guiding less knowledgeable customers through the process.
• Create and issue MPANs to Customers and Suppliers.
• Collaborate with other teams to identify dangerous or illegal connections and hand over as needed.
• Ensure MPANs are correctly addressed and serve as a unique metering point identifier.
• Represent Company values in interactions with teams and external customers.
• Understand Safety, Health and Environment requirements and report unsafe installations accordingly.
• Adhere to company standards and ISO 9001.

Skills

Customer service

Relationship management

Troubleshooting

GDPR knowledge

Negotiation

Communication

Education

GCSE English & Maths

Job description

UK Power Networks in Crawley seeks a Customer Service Co-ordinator to support the MPAN Management Team in delivering high-quality customer service for new MPANs. You will work with customers and suppliers to assess requests for Import & Export MPANs following industry guidelines and company policy.

After training, you will manage requests end-to-end, ensuring compliant, accurate MPAN creation while maintaining strong relationships and delivering value in a regulated environment.