Hybrid Mortgage Underwriter — Detail‑Driven

Co-operative Bank plc; Coventry; Hybrid; GBP 60,000 - 98,000; Full time

Benefits offered by this job

Holiday allowance 28 days + BH

Discretionary bonus

Pension scheme

Parental leave

Life assurance

Job summary

The Co-operative Bank is seeking a Mortgage Underwriter in Coventry to accurately process mortgage applications, verify documents, and ensure policy adherence. You will liaise with brokers, solicitors and customers by phone, providing timely updates and gathering information to progress cases.

After training, the role shifts to a hybrid pattern with at least two days in the Coventry office. You will contribute to maintaining quality standards while expanding mortgage knowledge in a supportive,

Qualifications

• Recent experience in a customer focused role and providing exceptional service.
• Experience handling more challenging and/or complex queries or pieces of work.
• Excellent communication skills including over the phone
• Good problem solving and decision making skills
• The ability to work in a fast paced environment with a high attention to detail.

Responsibilities

• Process mortgage applications and underwrite cases by checking calculations and documents.
• Communicate with mortgage brokers, solicitors and customers; provide updates and gather additional information as needed.
• Keep up to date with product and policy changes and maintain high quality standards.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Job description

The Co-operative Bank is seeking a Mortgage Underwriter in Coventry to accurately process mortgage applications, verify documents, and ensure policy adherence. You will liaise with brokers, solicitors and customers by phone, providing timely updates and gathering information to progress cases.

After training, the role shifts to a hybrid pattern with at least two days in the Coventry office. You will contribute to maintaining quality standards while expanding mortgage knowledge in a supportive,