Hybrid Member Services Officer: Admin & Civic Support

Southampton City Council; Southampton; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Pension 15.2%

Hybrid working

Death in service 3x

Holiday 25-31 days

Training & development

Health & wellbeing

Veteran-friendly

Discounts via SCC benefits

Cycle to work

Volunteer days

Job summary

Southampton City Council is seeking a proactive Member Services Officer to join the Member Services Team for an initial 6-month fixed-term contract. The role focuses on delivering professional support to all Members and supporting the Southampton Independent School Appeals Service.

You will filter inquiries from residents via email, phone, in person or social channels; provide guidance and signposting; and handle letters, mail merges, meeting room bookings, and general office duties.

Qualifications

• Proven experience in business administration tasks.
• Strong planning and organisational skills.
• Excellent written and verbal communication.
• Proficient with MS365: Office, Teams, SharePoint.
• Awareness of political sensitivity and confidentiality.

Responsibilities

• Filter and redirect queries from residents via email, phone, in person or social media.
• Provide advice, guidance and signposting for general queries.
• Produce letters, run mail merges, book rooms, and handle post and printing.
• Collaborate with Democratic Services and the Lord Mayor’s Office.
• Support pre- and post-election processes.

Skills

Admin tasks

Planning & organisation

Interpersonal & communication

MS365 Suite

Political sensitivity & confidentially

Education

GCSEs (5+)

Tools

MS365 Suite

Job description

Southampton City Council is seeking a proactive Member Services Officer to join the Member Services Team for an initial 6-month fixed-term contract. The role focuses on delivering professional support to all Members and supporting the Southampton Independent School Appeals Service.

You will filter inquiries from residents via email, phone, in person or social channels; provide guidance and signposting; and handle letters, mail merges, meeting room bookings, and general office duties.